Consumer Services Representative

2 tygodni temu

Poznań, Greater Poland Newell Brands Pełny etat
Consumer Services Representative (German & English) - Baby

Job Number:

Poland-WP-PoznanLocation Type - Hybrid

Job title: Consumer Services Representative (German & English) - Baby
Location: Poznan, Poland
Reports to: Supervisor, Consumer Services

As a Consumer Services Representative you will speak with consumers who use Newell Brands' products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.
You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key responsibilities:

Respond to consumer's queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric. Create and maintain consumer information and case management to relay accurate information back to the business. Uses knowledge of products to ensure accurate information is communicated to consumers. Seeking solutions in case of unusual queries or requests Document in designated systems (., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don't have experience in consumer service or with systems that we use?
No problem You will learn that with us

Minimum requirements:

Fluent German (C1/B2) and English (C1/B2) (spoken & written) Good command of MS Word and Outlook Outgoing with excellent communication skills (verbal & written) Empathy and openness for working with consumers

Preferred:

Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr Organizational skills with ability to prioritize Detail oriented Positive attitude and great interpersonal skills, incl. rapport-building and listening Previous experience in user support/helpdesk/customer service will be an asset.

We offer:

Full-time employment contract Customer Service and Product trainings as an integral part of your induction Private healthcare Pension plan (PPE) with company contribution of 3,5% Life insurance Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00 LinkedIn online learning with 17,000 courses to choose from Polish/German/English language classes Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office) Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen Partly financed Multisport Card or cinema tickets Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices – paid time-off for charity activities dedicated for local communities right where you live/work. Employee Referral Program Garaged parking for bicycles in the same building Expectant Parents Gift Additional projects for those hungry for knowledge and development

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Consumer Services Representative (Dutch & English)Your responsibilities As a Consumer Services Representative you will speak with consumers who use our DYMO products in EMEA region. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.DYMO is our renowned brand of desktop and portable label...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Poland Services Sp. Z O.o. Pełny etat

    Consumer Services Representative (Dutch & English)Miejsce pracy: Poznań Technologies we use Optional SAP Salesforce Operating system Windows Your responsibilities Provide technical support to international users for computer/printer related technical problems.Assist the consumers in resolving technical problems by providing guidance regarding software and...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Consumer Services Representative (German & English)Your responsibilities As a Consumer Services Representative you will speak with consumers who use Newell Brands' products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.Our portfolio of products is very diverse - from stationery to...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Consumer Services Representative (German & English)Your responsibilitiesRespond to consumer's queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric. Create and maintain consumer information and case management to...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Yankee Candle Pełny etat

    Job Description - Consumer Services Representative (English) - Home Appliance ANZ Consumer Services Representative (English) - Home Appliance ANZ Job Number: Poland-WP-Poznan Location Type - Remote Job title: Consumer Services Representative (English) - Home Appliance ANZ Location: Poznan, Poland Reports to: Supervisor, Consumer Services As a Consumer...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Brands Pełny etat

    Consumer Services Representative (Dutch & English) - DYMO EMEA Job Number: Poland-WP-PoznanLocation Type - Hybrid Job title: Consumer Services Representative (Dutch & English) - DYMO EMEA Location: Poznan, Poland Reports to: Supervisor, Consumer Services As a Consumer Services Representative you will speak with consumers who use our DYMO products in...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Brands Pełny etat

    Consumer Services Representative (Spanish & English) Home Appliance LATAM Job Number: Poland-WP-PoznanLocation Type - Hybrid Job title: Consumer Services Representative (Spanish & English) Home Appliance LATAM Location: Poznan, Poland Reports to: Supervisor, Consumer Services As a Consumer Services Representative you will speak with consumers who...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Newell Brands Pełny etat

    Consumer Services Representative (English) - Home Appliance NA Job Number: Poland-WP-PoznanLocation Type - Hybrid Job title: Consumer Services Representative (English) - Home Appliance NA Location: Poznan, Poland Reports to: Supervisor, Consumer Services As a Consumer Services Representative you will speak with consumers who use Newell Brands'...

  • Consumer Services Representative

    2 tygodni temu

    Poznań, Greater Poland Yankee Candle Pełny etat

    Job title: Consumer Services Representative (English) Location: Poznan, Poland Reports to: Supervisor, Consumer Services As a Consumer Services Representative you will speak with consumers who use Newell Brands' products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service. Our...

  • Customer Support Representative with German

    2 tygodni temu

    Poznań, Greater Poland Conectys Pełny etat

    Are you friendly and positive? Is German your strength and you can express yourself easily on any subject?As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various...

  • Technical Customer Support Representative with Czech, Slovak and English

    2 tygodni temu

    Poznań, Greater Poland Conectys Pełny etat

    Are you a "tech-savvy" person who speaks fluent Czech and Slovak? If yes, are you ready to turn these skills into a career?As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios...

  • Sales Development Representative

    2 tygodni temu

    Poznań, Greater Poland Taptool Pełny etat

    Join Taptool, a cutting-edge platform transforming Shopify stores into mobile apps effortlessly. As a Sales Development Representative, you will play a pivotal role in expanding our reach and driving our mission to enhance mobile shopping experiences. This remote position offers the chance to make a significant impact in the e-commerce industry by connecting...

  • Sales Development Representative

    2 tygodni temu

    Poznań, Greater Poland Taptool Pełny etat

    Join Taptool, a cutting-edge platform transforming Shopify stores into mobile apps effortlessly. As a Sales Development Representative, you will play a pivotal role in expanding our reach and driving our mission to enhance mobile shopping experiences. This remote position offers the chance to make a significant impact in the e-commerce industry by connecting...

  • Senior System Engineer

    2 tygodni temu

    Poznań, Greater Poland 12639 GSK Consumer Healthcare Singapore Pte. Ltd. Pełny etat

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who are working or join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique...

  • Financial Reporting Specialist

    2 tygodni temu

    Poznań, Greater Poland 12639 GSK Consumer Healthcare Singapore Pte. Ltd. Pełny etat

    Financial Reporting Specialist page is loaded Financial Reporting Specialist Apply locations Poznan Business Garden Warsaw time type Full time posted on Posted 26 Days Ago job requisition id Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By...

  • Tech Product Manager

    2 tygodni temu

    Poznań, Greater Poland 12639 GSK Consumer Healthcare Singapore Pte. Ltd. Pełny etat

    Tech Product Manager - S&OP page is loaded Tech Product Manager - S&OP Apply locations Poznan Business Garden Warsaw Cirrus time type Full time posted on Posted 3 Days Ago job requisition id Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By...

  • Supervisor, Planning Services

    2 tygodni temu

    Poznań, Greater Poland Deere & Co Pełny etat

    Advanced Options 35 open jobs. Match scores are indicators of potential fit and not a promise of any hiring activities. Jobs will be labeled when they're a good or great match Great matches will be shown first in search results Relevant skills and experience will be listed so you know why those jobs are a match Customer Onboarding Specialist Senior...

  • Customer Service Representative

    2 tygodni temu

    Poznań, Greater Poland pracuj Pełny etat

    Built on talent, technology, and trust, GRACE is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace...

  • Customer Service Representative

    1 miesiąc temu

    Poznań, Greater Poland pracuj Pełny etat

    Built on talent, technology, and trust, GRACE is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace...

  • Customer Service Representative

    4 tygodni temu

    Poznań, Greater Poland pracuj Pełny etat

    Built on talent, technology, and trust, GRACE is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace...