Consumer Services Representative

2 tygodni temu

Poznań, Greater Poland Yankee Candle Pełny etat

Job Description - Consumer Services Representative (English) - Home Appliance ANZ

Consumer Services Representative (English) - Home Appliance ANZ

Job Number: Poland-WP-Poznan Location Type - Remote

Job title: Consumer Services Representative (English) - Home Appliance ANZ
Location: Poznan, Poland
Reports to: Supervisor, Consumer Services

As a Consumer Services Representative you will speak with consumers who use Newell Brands' products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.
You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key responsibilities:

  • Respond to consumer's queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
  • Create and maintain consumer information and case management to relay accurate information back to the business.
  • Uses knowledge of products to ensure accurate information is communicated to consumers.
  • Seeking solutions in case of unusual queries or requests
  • Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don't have experience in consumer service or with systems that we use?
No problem You will learn that with us

  • Good command of MS Word and Outlook
  • Outgoing withexcellent communicationskills(verbal & written)
  • Empathy and openness for working with consumers

Preferred:

  • Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
  • Organizational skills with ability to prioritize
  • Detail oriented
  • Positive attitude and great interpersonal skills, incl. rapport-building and listening
  • Previous experience in user support/helpdesk/customer service will be an asset.

We offer:

  • Customer Service and Product trainings as an integral part of your induction
  • Pension plan (PPE) with company contribution of 3,5%
  • Life insurance
  • Hybrid working system; working hours – Monday to Friday, 8h between 2:00 a.m. and 10:00 a.m.
  • LinkedIn online learning with 17,000 courses to choose from
  • Polish/German/English language classes
  • Friendly atmosphere & multicultural environment (30+ nationalitiesinourPoznan office)
  • Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
  • Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
  • Partly financed Multisport Card or cinema tickets
  • Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
  • – paid time-off for charity activities dedicated for local communities right where you live/work.
  • Employee Referral Program
  • Garaged parking for bicycles in the same building
  • Additional projects for those hungry for knowledge and development

Are you interested?

If so, please click on "Apply Now" on this site and upload your CV in English.

By submitting your CV you acknowledge having read Newell Brands' Privacy Statement for Job Applicants available at If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.

Newell Brands is an equal opportunity and affirmative action employer. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.

to view the "EEO is the Law" poster and additional EEO information.Click here

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