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Customer Service Representative with Italian and French
2 tygodni temu
Join a new Customer Operations team at a well-known company
Currently assisting the global well-known company in establishing a new Customer Operational Center in Warsaw
What you should know?
Well... first of all, it is a well-known brand with a solid reputation in the market
New team - new opportunities. In other words, you have the chance to be one of the pioneering team members. This offers room for growth and swift promotions
People are the top priority for the company. A caring and comprehensive approach towards you and your clients will cultivate long-lasting relationships that endure
You do not require prior experience, but a passion for people, adeptness at communication and relationship-building, and openness to embracing fresh challenges are key
If you wish to delve deeper, continue reading and express your interest Let's discuss it :)
What we offer
- Joining a pioneering Customer Operations team with promising career advancement opportunities (Customer Contact, Marketing, Sales, and Industry)
- Significant role in establishing a new team and processes
- Ongoing employment with a probation period of 3 months leading to permanent employment
- Appealing benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, Christmas gifts, lunch card, free access to Legimi platform, and more)
Your tasks
- Serving as a Customer Advisor
- Recording customer orders based on their requirements
- Suggesting product alternatives in case of discontinuation or scarcity
- Planning and coordinating deliveries with customers and partners
- Managing customer order portfolio and overseeing execution
- Ensuring timely deliveries and service adherence
- Proactively informing customers about any events, delays, or failures and finding solutions
- Registering customer requests and complaints
- Analyzing issues and providing resolutions or suitable responses
- Addressing recurring problems with relevant internal partners to identify solutions
- Supporting sales through up-selling and cross-selling in response to customer orders, requests, and portfolio management
- Implementing and enhancing work methodologies
What we expect
- Proficiency (min. B2) in Italian and French
- Effective communication in English (B2)
- Proactive approach with the ability to adapt swiftly to new scenarios
- Problem-solving mindset
- Enthusiasm for working with customers and cultivating long-term relationships
- Customer-centricity and strong communication abilities
- Comprehensive approach (comprehending end-to-end customer service processes)
- Prior experience in Customer Service / Order Management is advantageous
Employment agency entry number 47
This job offer is suitable for individuals above 18 years old
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