Customer Service Associate with German

3 tygodni temu

Łódź, Łódź Voivodeship, Polska Capita Pełny etat

Job Title: Customer Support Representative (German & English)

Company: Capita Plc

Description:

  • Supporting customers in German and English via webchat, email, and calls
  • Verifying customer details as part of KYC and AML activities
  • Supporting new clients with account setup
  • Solving challenging customer requests regarding trading and ensuring their confidence in our services
  • Collaborating with other departments to provide excellent customer service
  • Working with the Tech Team to improve the trading app based on customer feedback

Skills Required:

  • German proficiency at C1 level or above
  • English proficiency at B1/B2 level or above
  • Customer-oriented mindset
  • Strong organizational and communication skills
  • Proficiency in Google Suite
  • Ability to work 8-hour shifts Mon-Fri with future weekend availability

Benefits:

  • Employee Assistance Program for you and your family
  • Extra day off for voluntary activities
  • Access to diverse Employee Network Groups
  • Potential to become an Internal Trainer
  • Medical healthcare and insurance benefits
  • Various benefit systems for employees
  • Positive work environment with good work-life balance

You will be part of a large network of experienced individuals across different sectors, providing opportunities for career development and skill enhancement.

Next Steps:

Complete our short application form to proceed with the application process.

About Capita:

Capita Plc is a leading UK management, services, engineering, and consultancy firm with a focus on finance, critical infrastructure, and governmental support. In Poland, Capita operates in various sectors including local government, procurement, and insurance, with office locations in Kraków and Łódź.

Capita is an equal opportunity employer dedicated to creating an inclusive environment for all employees, fostering diversity and merit-based growth.

Location: Łódź, Poland

Time Type: Full-time

Contract Type: Fixed Term

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