Customer Service Advisor with Dutch

2 tygodni temu

Łódź, Łódź Voivodeship, Polska Capita Pełny etat

Job Title: Customer Service Representative

Company: Capita (Polska) Sp. z o.o.

Description:

What you'll be doing:

  • Manage customer queries via calls, emails, and web forms, providing quality service consistently
  • Meet daily service delivery targets promptly, maintaining professionalism
  • Accurately log all interactions following expected procedures
  • Create a positive image and strong first impression for all contacts
  • Develop trustworthy relationships with customers, team members, and clients through open communication

Skills you need to succeed:

  • Proficiency in C1 English and C1 Dutch
  • Methodical with attention to detail
  • Strong organizational and customer service skills adhering to SLAs and KPIs
  • Confident communication and PC skills
  • Proactive attitude with willingness to grow
  • Ability to work 10am – 6pm, Monday to Friday
  • Openness to hybrid work model (office in Łódź)

What's in it for you:

  • Employee Assistance Program and extra day off for voluntary activities
  • Access to diverse Employee Network Groups
  • Opportunity to become an Internal Trainer
  • Multinational environment with UK business culture exposure
  • Medical healthcare and insurance benefits
  • Wellness benefits like Multisport and work-life balance

Location:

Łódź, Poland

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

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