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Workforce Management Analyst
2 tygodni temu
Location: Hybrid Krakow
- Department: Relativity Service Delivery
- Work Status: Full-time
- Location Type: Hybrid
Overview
At Relativity, we value flexibility and strive for work-life balance. Join our hybrid work environment designed to maximize engagement and productivity. Experience a culture of collaboration and innovation where face-to-face interactions foster collective growth. Let's work together
Job Responsibilities
- Interpret forecasting plans for capacity planning
- Monitor inbound communication channels in real-time
- Assess team performance and make resource adjustments
- Collaborate with Global Support leadership for workforce efficiency
- Generate standardized reports and provide data analysis
Minimum Qualifications
- Proficiency in Microsoft Office, especially Excel
- 2+ years in Workforce Management or similar role
- Knowledge of statistical analysis and data mining
- Ability to analyze complex business processes
Preferred Qualifications
- Experience with SaaS or subscription-based software
- Intermediate knowledge of telephony software
- Intermediate knowledge of CRM tools
- Experience with data visualization tools and SQL
Compensation
- The compensation at Relativity is competitive and fair
- The total compensation includes a base salary, performance bonus, and long-term incentives
- Expected salary range for this role is between PLN gross/year
- Final salary offer based on experience, qualifications, and internal pay equity
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