Workforce Management Analyst

2 tygodni temu


Kraków, Lesser Poland Relativity Pełny etat

Location: Hybrid Krakow

  • Department: Relativity Service Delivery
  • Work Status: Full-time
  • Location Type: Hybrid

Overview

At Relativity, we value flexibility and strive for work-life balance. Join our hybrid work environment designed to maximize engagement and productivity. Experience a culture of collaboration and innovation where face-to-face interactions foster collective growth. Let's work together

Job Responsibilities

  • Interpret forecasting plans for capacity planning
  • Monitor inbound communication channels in real-time
  • Assess team performance and make resource adjustments
  • Collaborate with Global Support leadership for workforce efficiency
  • Generate standardized reports and provide data analysis

Minimum Qualifications

  • Proficiency in Microsoft Office, especially Excel
  • 2+ years in Workforce Management or similar role
  • Knowledge of statistical analysis and data mining
  • Ability to analyze complex business processes

Preferred Qualifications

  • Experience with SaaS or subscription-based software
  • Intermediate knowledge of telephony software
  • Intermediate knowledge of CRM tools
  • Experience with data visualization tools and SQL

Compensation

  • The compensation at Relativity is competitive and fair
  • The total compensation includes a base salary, performance bonus, and long-term incentives
  • Expected salary range for this role is between PLN gross/year
  • Final salary offer based on experience, qualifications, and internal pay equity


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