Finance Operations Support Analyst – French

2 tygodni temu


Warszawa, Mazovia, Polska AstraZeneca Pełny etat
Location: Warsaw
Hybrid Model: minimum 3 days in Warsaw office per week
ASTRAZENECAAstraZeneca is a leading global biopharmaceutical company dedicated to discovering, developing, and commercializing prescription medicines for severe illnesses. At AstraZeneca, innovation and collaboration thrive in a unique workplace culture. Employees are encouraged to share diverse perspectives, feel valued, and rewarded for their creativity.
About the TeamOur team handles record-to-report, purchase-to-pay, and order-to-cash processes, ensuring disciplined management of supplier and customer payments. The GFO HelpDesk provides global support to internal and external customers.
Role OverviewThe successful candidate will join the Global Helpdesk Operations team in Warsaw, reporting to the GFS Finance Operations Support Manager. You will focus on delivering Helpdesk services to ensure customer satisfaction.
Responsibilities:
  • Provide internal and external customer transactional support through various channels
  • Keep customers updated on their queries until resolution
  • Resolve customer queries within SLA
  • Act as a liaison between customers, back-office, and IT for query resolution
  • Contribute to helpdesk competency creation and improvement
  • Support ad hoc activities or projects
  • Achieve performance targets related to customer service
Qualifications:Essential
  • Prioritize customer satisfaction
  • Strong communication skills in Polish, English, and one of: French, German, Italian, Spanish
  • Interact effectively with process towers
  • Ability to work in multinational teams
Desirable
  • Degree in Finance & Accounting or equivalent
  • ITIL training or similar service management accreditation
  • Experience in global Customer Service centers
  • 1-2 years of customer service or accounting experience
  • Knowledge of SAP, Coupa, ERP systems
Date Posted: 27th May 2024Closing Date: 8th June 2024

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