eTMF Project Manager

2 tygodni temu

Warszawa, Mazovia, Polska TransPerfect Pełny etat

eTMF Project Manager - Trial Interactive page is loaded

eTMF Project Manager - Trial Interactive Apply locations Poland-Warsaw time type Full time posted on Posted 30+ Days Ago job requisition id R

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.



TransPerfect Trial Interactive (TI) is seeking outstanding and diverse candidates to help our clients operate more effectively in the global marketplace. If you have a sense of urgency, a passion for client service, and a desire to help the world's leading global firms conduct business more effectively, TransPerfect Life Sciences could be the place for you. If you think you have what it takes to join the most enthusiastic and client-focused team in industry, drop us a line. We'd love to hear from you

This role reports directly to the Manager, Professional Services or Director, Professional Services. The Project Manager, Trial Interactive (PM) is the main point of contact for clients at TransPerfect Trial Interactive. The PM will be responsible for onboarding, maintaining, and developing client relationships. The PM willbe required to meet all client timelines and work in conjunction with cross functional teams to build and promote client retention and loyalty.Description:
  • Onboard new clients
  • Respond to client requests for new project initiatives; collaborate with various departments to assess the scope of work and produce cost estimates
  • Grow existing client relationships through customer success promoting retention and loyalty
  • Take a proactive role in learning about clients' industry and business needs and company culture, educating the project team, identifying new business opportunities, and providing a high level of service
  • Monitor and communicate project progress internally & externally, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
  • Serve as the primary point of contact for client contacts
  • Set and fulfill client expectations
  • Oversee study budget and monitor employee time against Client Budget and Statement of Work
  • Participate in and support Quality Assurance with clients and regulatory audits, as necessary
  • Be the Voice of the Customer and advocate to Trial Interactive's internal teams
  • Build trust and transparency with Trial Interactive's clients
  • Ensure completion of applicable project-required documents, updates, and responds to requests in a timely manner
  • Work with the Product Managers to provide feedback and suggestions for future features, raise AHA tickets
  • Be knowledgeable in Trial Interactive systems in order to appropriately support clients and recommend process improvements. Become a Subject Matter expert for client supported technologies
  • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Required Experience and Qualifications:
  • Minimum Bachelor's Degree from a 3-year college or university
  • Minimum of 3 years' experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred)
  • Minimum of 3 years project management experience
  • Knowledge of clinical development phases and processes
Required Skills:
  • Experience in customer success
  • Knowledge of clinical development phases and processes
  • Superior written and spoken communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Strong Presentation Skills and proven track record of working in a customer facing role
  • Ability to maintain professionalism in all situations, especially under tight deadlines with multiple competing deliverables
Desired Skills and Experience:
  • Able to multitask in a fast-paced environment
  • Work well with people from a variety of different backgrounds and cultures
  • Build relationships with clients and co-workers
  • Work independently and as part of a team
  • Take active measures to solve problems and commit to a high level of service
  • Has a strong knowledge of technology within the industry
  • Passionate about customer success and making life simpler with technology
About Us

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect's GlobalLink Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at .

To learn more about our company culture, please watch our videos below:

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