Trading Services Analyst with German

For our Partner – a global leader in the financial services industry – we are currently looking for a German-speaking person with a genuine interest in learning more about the financial markets and client-centric approach. They'll be provided with on-the-job training and support to help ensure quickly picking up the necessary knowledge and understanding.

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience and thrive on interacting and assisting clients with wide range of queries.

As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base. We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team and you'll never be left alone and no day at work is going to be boring or the same.

Don't think this is only a job. It's a passion you're paid for.

Trading Services Analyst with German

Your responsibilities:

• Providing front-line support to our German-speaking clients across phone, email, web chat, WhatsApp and social media,
• Answering queries from our client base on all our products and platforms,
• Resolving trade queries and disputes,
• Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not sale anything or give any trading advice),
• Providing clients with technical support with our front-end platforms and chart packages,
• Conducting audit checks and client administration tasks,
• Participating in and running various local and international projects or initiatives.

We require:

• Fluency in primary support in German language (written and spoken),
• Fluent competency in English (verbal and written),
• Real interest in investments, finances, or currency trading,
• Any experience in finances is desirable,
• A genuine interest in working in financial markets and client services,
• Excellent interpersonal and communication skills,
• A logical and analytical approach to problem solving,
• Confidence to employ basic maths skills, particularly mental arithmetic,
• Strong organisational and time management skills,
• Ability to work under pressure,
• Literacy in MS Office,
• Desirable: experience of working within a financial or banking environment, or experience of working in a client servicing team or sales.

We can offer:

• Competitive salary highly correlated with your skills and mindset: from up to gross PLN for entry-level position and a raise within first year,
• Performance-related annual bonus,
• Private healthcare for you and your family (Medicover),
• MyBenefit system (you can choose: Multisport card, vouchers etc.),
• Life insurance (Generali0,
• Unlimited access to LinkedIn Learning,
• Comprehensive global and local onboarding process – to the company and to your role,
• Employee-led LGBTQ+, Women's, Black, and Parents' & Carers' networks with annual budget for,
• Option to participate and create ESG initiatives,
• 2 additional days off a year for voluntary work,
• 1 additional day off to celebrate your birthday,
• Stationary model of work in a comfortable, state-of-the-art office in Kraków containing all the things you need to succeed,
• Free fresh fruits and interest clubs (coffee club, karting, football, tennis, hiking & skiing),
• App-based parking spots booking system,
• Bike parking and shower,
• Games: Foosball and ping-pong table, gaming consoles and board games,
• Annual parties, such as Children's Day picnic, summer picnic, and Christmas party and other social events,
• Stretching sessions,
• Wellbeing weeks,
• On-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding,
• You'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives),
• After internal training and passing trading test positively, you'll get a guaranteed raise of additional 10-13%,
• Exposure to a vibrant and commercially driven environment,
• Accurate development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles,
• The opportunity to become a Specialist within a particular client servicing journey,
• Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servicing strategy; this involves recruitment, development and training of Company's future client-facing talent,
• You'll be well equipped to join many departments within the global organisation - local and international opportunities within Company dealing desk, risk, compliance, sales, operations, IT and many more lie for top performers
• Cooperation with a global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai and Bangalore.

About our Partner:

Our Partner is a FTSE250 company which has been changing the financial services game since early '70, when they invented a whole new category of trading. Today, they're the world's No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over 400,000 active clients worldwide. But they know their success is only possible because of our people, who they encourage and empower to be brave, determined and inventive.

Recruitment process steps:

• Send your CV via H4H form or email:
• A 30-minute phone call with H4H Consultant to enrich your application with missing details.
• A 90-minute video call with our Partner's HR Manager, to evaluate your skills.
• A short video-call for non-native speakers to evaluate your language skills (if needed).
• A 90-minute SHL test (example here: )
• Welcome aboard

About our recruitment process:

Our recruitment process is tailored to do our best to avoid that you or we realize that we're not a perfect fit in two or six months. It might seem long, but every step serves a purpose and will allow us to get to know you better as much as it'll help you understand more where you'll be stepping in.

We also want you to have time to ask all your questions regarding your job description, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you.

The steps mentioned above can be rearranged depending on yours and the interviewer's availability.

How to nail your application:

• Tailor your CV & application to our specific job description and company. Attention to detail is important as an employee as it is as an applicant
• Complete the different steps of the application process in a timely manner, to ensure you don't miss out on this opportunity
• Help us synchronize your availability with our Managers' calendars to fulfil the video calls.
• Prepare your interviews and the questions you will ask at each step, depending on who's conducting it.
• Any copy-pasted or non-personalized application will not be considered.

Direct contact to our TA Specialist:

Albert: tel.: ,