Manager – Connectivity, Scheduling and Quality Services

1 tydzień temu

Kraków, Lesser Poland Sylvamo Global Business Services Center Pełny etat
Manager – Connectivity, Scheduling and Quality Services
Kraków
Kraków, Lesser Poland Voivodeship, Polska technologies-expected :
  • webMethods (on Prem and Cloud)
  • Electronic Data Interchange (EDI) through OpenText
  • API and Web Services
  • JScape MFTP
  • Control-M
  • RightFax
about-project :
  • Sylvamo's Connectivity Service integrates application systems and connects Sylvamo with our trading partners. The Application Integrations facilitate transaction movement across all major business processes including Order Management, Manufacturing, Maintenance, Procurement, Distribution, Finance, and Human Resources. The Trading Partner Integrations exchange electronic business documents between Sylvamo's systems and over 800 customers, suppliers and external serviced providers. Sylvamo's Scheduling Service includes responsibility for consultation on unique scheduling scenarios and provides direction on the appropriate actions for building and maintaining the day-to-day operations of the batch processing environments. This position will have regular interaction with managed service providers to ensure that Sylvamo systems are meeting all aspects of the SLAs and processing projects, requests, incidents, and enhancements in a timely manner.
responsibilities :
  • Hold our managed service partners accountable for providing reliable, resilient, high-performing, and cost-effective processing, storage, and transmission of data among internal applications, external customers, vendors, service providers, and other business partners. This processing, storage, and delivery of near-time and real-time data is critical for our company to do business across major process areas that include Order Management, Manufacturing, Maintenance, Procurement, Distribution, Finance, and Human Resources.
  • Participate on the Technical Application Services (TAS) Lead Team.
  • Plan, assign and monitor projects and tasks.
  • Complete performance activities and technical reviews of managed service providers.
  • Provide new solutions when scheduling batches for new customer or acquisition environments.
  • Deliver individual process automations that streamline and simplify our operations and business processes.
  • Collaborate with cross-functional stakeholders, including peers within Enterprise Technical Services (ETS), Enterprise Application Services (EAS), Global Business IT (GBIT), Enterprise Data and Content Services (EDACS), and business partners to streamline and automate operations effectiveness.
  • Ensure the Connectivity and Scheduling services meet business performance and availability requirements.
  • Prepare business benefits and financial analysis for the implementation, migration, and support of middleware technologies.
  • Implement middleware products and solutions while updating system management processes.
  • Determine the future role of emerging technologies by identifying opportunities to reduce costs and sunset existing middleware products.
  • Facilitate the adoption of a Service Oriented Architecture (SOA) enabling composite application development and reuse.
  • Work with IT vendors to supply the services in scope while balancing cost and performance.
  • Work with peers to achieve high levels of customer satisfaction through monitoring and management of all services that impact the business' ability to operate; influence people, process, and technology choices to optimize our services and support model, leveraging proactive resolution of potential service interruptions.
  • Be accountable for operational metrics which are monitored, collected, and reported in a timely manner.
  • Adopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes.
  • Ensure that the Connectivity and Scheduling infrastructure is developed, maintained, and supported such that it meets client and application needs and effectively uses standards, policies, and procedures to ensure efficiencies of scale are realized.
  • Ensure the development, implementation, and maintenance of effective monitoring and performance systems for each Connectivity and Scheduling area which enable management, service providers, and clients to readily understand process performance and quality of service.
  • Lead / participate in IT and business case analysis to determine and recommend infrastructure and architectural application modifications, interfaces, and cost estimates for system improvements.
  • Manage assets effectively and leverage change and configuration management to keep records accurate.
  • Interface with management to establish priorities, set budget requirements, review performance and align service delivery with business direction.
  • Maintain strong customer relationships and meet service level expectations for supported services.
  • Coordinate frequent reviews of each technology roadmap with the Enterprise Architecture team to ensure adjustments in the overall IT strategy are incorporated into the annual planning cycle.
  • Maintain good lines of communication within ETS/EAS to help facilitate the short-term and long-term objectives of the Connectivity and Scheduling environment as it relates to both the systems overall health as well as the agility needed to meet business requirements.
requirements-expected :
  • College degree in Information Technology or related discipline.
  • 5-10 years of experience in an Information Technology management role.
  • Experience in Information Technology service delivery management and leadership.
  • Ability to develop and share strategy and vision, goals, and targets, holding vendors accountable for achieving desired business results.
  • Adaptive to changing business needs and the ability to work in a variety of different business situations.
  • Awareness of common ITIL processes, including Availability Management, Capacity and Performance Management, Incident Management, Problem Management, Infrastructure and Platform Management, Change Control, and Monitoring and Event Management.
  • Experience dealing within and navigating a diverse political environment for a global, multi business organization.
  • Demonstrated excellence in written and verbal communication skills at the Technical and Management Levels.
benefits :
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • coffee / tea
  • employee referral program
  • charity initiatives
  • family picnics
Firma: Sylvamo Global Business Services Center

Dodano:
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