Customer Support Representative

2 tygodni temu

Gdańsk, Pomerania, Polska PinMeTo Pełny etat

Have you ever eagerly headed to a local store after checking its hours online, only to find it closed upon arrival? It's a frustrating experience that many of us have faced. At PinMeTo, we are committed to changing this As a Customer Support Representative at PinMeTo, you will play a crucial role in ensuring our customers have the best experience and derive the most value from our platform. Talk about making a difference

About the role

As a Customer Support Representative, your main responsibility is to provide our customers with first-class support. By guiding them through the platform in a clear and educational manner and troubleshooting any bugs or errors, you will add value, prevent churn, and most importantly, keep our customers happy

Key responsibilities

  • Communicate efficiently with our customers by using a chat tool and email
  • Managing customer interactions and issue reports from initial contact to resolution
  • Becoming an expert on how PinMeTo functions and its capabilities
  • Collaborating directly with the Product Team to identify current issues and synthesize the diverse feedback from our customers
  • Ensuring that customers experience exceptional service and supportive guidance when using the platform

The team

In this position, you will be a part of the PinMeTo ́s Customer Success team, which is responsible for the customer's PinMeTo journey after being set up and onboarded to the platform.

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. For this role you will work with the team at our Gdansk office but of course have daily contact online with the rest of the team that is located in Malmö.

We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness, and diversity. While working in the forefront of our business we always want to challenge ourselves but of course also believe in a sustainable work-life balance. Now you have the chance to be a part of a playful and highly skilled team.

To thrive in this role we see that you

  • Speak and write excellent professional English & Polish. Additional languages such as German or/and the Nordic languages are a big plus
  • Have excellent communication and social skills to effectively interact with both customers and colleagues
  • Are a digital native and comfortable working in a digital environment
  • Understand the real value of the Customer Experience and preferably have some experience with B2B Customer Support

In this position, you will work with various customers, each with unique challenges. We value creativity in finding the right solutions for them. We seek someone who is curious about new ideas and dedicated to contributing to our collective success.

About PinMeTo

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of our organizations, chains or franchise's locations can be found on platforms including Apple, Facebook, Google, Instagram and many more.

When joining PinMeTo you will be surrounded by friendly and innovative colleagues, creating an environment for both learning and good times. Add Swedish work culture and a modern office and you will not regret your application.

Sounds like fun? Then we'd love to get to know you


#J-18808-Ljbffr

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