Customer Technical Support Representative with German

4 tygodni temu


Gdańsk, Pomerania, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat
Core Responsibilities
  • Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement.
  • Restore loyalty with members & employees through multi-channel communications.
  • Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts.
  • Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients.
  • Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows.
  • Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
Qualifications
  • Excellent verbal and written English & German (min B2).
  • 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution.
  • Experience in multiple communication channel queue environments both phone and email support
  • Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills.
  • Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries.
  • Experience analyzing data, trends, and client information to identify product or service enhancement opportunities.
  • Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications.
  • Ability to multitask using different media programs.


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