Problem Manager Automotive · Kraków · Hybrid Remote

2 tygodni temu

Kraków, Lesser Poland Rsb Ac Pełny etat

Job Advertisement: Problem Manager (Hybrid, Germany)

Overview: We are seeking a skilled Problem Manager to oversee the lifecycle of all problems, driving them from identification to resolution through the Problem Resolution Management process. This role is integral in optimizing the problem resolution process to ensure efficiency and effectiveness.

Key Responsibilities:

  • Implement and manage the Problem Management process within projects or series.
  • Develop and maintain the Problem Resolution Management Plan.
  • Classify and conduct initial assessments of problem records.
  • Organize and lead Problem Control Board meetings.
  • Close problem records after resolution.
  • Support the initiation of change requests when necessary to resolve problems.
  • Monitor the status of all problems, keeping stakeholders informed.
  • Analyze trends and historical data to identify recurring incidents.
  • Determine where problem-solving efforts will have the greatest impact.

Role Responsibilities:

  • Ensure the effective implementation of the Problem Resolution Management process.
  • Manage the lifecycle of all problems within the project or series.
  • Prevent recurrence of problems.
  • Identify and implement measures for quantifiable improvements in the problem resolution process.

Qualifications:

  • Proven ability to lead cross-functional teams.
  • Strong skills in identifying, isolating, and resolving complex network problems.
  • Proficiency in data analysis and statistics.
  • Familiarity with project management and task tracking tools, particularly Jira.

We look forward to receiving your application if you meet these qualifications and are excited about the opportunity to optimize problem resolution processes within our organization.


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