Service Governance Senior Specialist

2 tygodni temu

Kraków, Lesser Poland Mindbox S.A. Pełny etat
About-project : Digital Business Automation (Digi BA) are a global function with over 250 staff in 12 countries.


We are responsible for defining and implementing the strategy for a number of critical IT services including workload schedulers and file transmissions, as well as ensuring their availability, recoverability and security.


This role will be part of a small Service Governance team responsible for key Service Management responsibilities within the Platform.


This includes the review of submitted changes, post incident review follow up for any service outage or impacting change activity, ITSO delegate support for all Digi BA owned services.


Additional tasks cover governance and reporting of cyclic and vulnerability patching, providing MI reporting on our performance against patching, incident, change standards, service availability and problem resolution targets.


The Team support all regions and all products within the remit of Digi BA and interface all stakeholders within Digi BA and in the wider teams.


responsibilities :

Provide ITSO delegate support for around 60 services to ensure all mandatory exercises are completed before due dates – this includes DR, backup and recovery tests, ICE compliance, Operational and Infrastructure reviews in addition to many other adhoc exercises.

Problem management – tracking problem records assigned to the PODs and ensure they are managed within timescales.

Raising problem records when required.

Change Management - review all medium and high impact change activity against change standards.

Share responsibility with the team in running a weekly ICR.

Being confident to challenge change activity which does not follow standards.

Post incident reviews.

Chairing review meetings, documenting and following up on action items following service impacting incidents.

Producing MI and Reporting that demonstrates our compliance against change standards, incident management, problem management and vulnerability management.

Consultative role for service management and governance related issues.


Governance of Service Now groups, ensuring annual recertification of member is completed and ensuring new group creation requests are vetted for adherence to Digi BA standards.

requirements-expected : Experience within a service management role and its' associated disciplines.

Ability to collaborate and communicate effectively and confidently with stakeholders.

Ability to work independently and with minimal supervision.

Relationship management skills to be able to develop and build rapport across a diverse IT and business community.

Proficiency in English language speaking and writing skills required.

Experience of working with global team across geographies and cultures.

benefits :
sharing the costs of sports activities private medical care life insurance

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