Service Governance Senior Specialist

2 tygodni temu

Kraków, Lesser Poland ITDS Polska Sp. z o.o. Pełny etat
Service Governance Senior SpecialistTechnologies we useOptional
  • Microsoft Excel
Operating system
  • Windows
About the project

As a Service Governance Senior Specialist, you will be working for our Client, a global financial services organization. This role is part of a small team responsible for key service management functions within the Digital Business Automation (DigiBA) platform. You will review submitted changes, conduct post-incident reviews, and provide support for IT Service Ownership (ITSO) delegates. Additionally, you will be involved in governance and reporting on cyclic and vulnerability patching, ensuring compliance and performance against set standards.

Join us, and enhance compliance through expert change management

Krakow-based opportunity with the possibility to work 80% remotely

Your responsibilities
  • Provide ITSO delegate support for approximately 60 services
  • Track and manage problem records, ensuring timely resolution
  • Review medium and high-impact change activities against standards
  • Chair post-incident review meetings and follow up on action items
  • Produce MI and reports demonstrating compliance with change, incident, and problem management standards
  • Offer consultative support for service management and governance issues
  • Govern Service Now groups, ensuring annual recertification and adherence to standards
Our requirements
  • Experience in a service management role and its associated disciplines
  • Ability to collaborate and communicate effectively with stakeholders
  • Capability to work independently with minimal supervision
  • Strong relationship management skills to build rapport across diverse IT and business communities
  • Experience working with global teams across different geographies and cultures
Optional
  • Previous experience as an IT Service Ownership or delegate
  • Proficiency in using Word, Excel, and PowerPoint
This is how we organize our workThis is how we work
  • agile
  • sharing the costs of sports activities
  • private medical care
  • remote work opportunities
  • flexible working time
  • corporate gym
  • mobile phone available for private use
  • coffee / tea
  • drinks
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight
#GETREADY to meet with us

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS supports financial service providers to take the next steps.

We identify what's possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That's why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we've accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

Firma: ITDS Polska Sp. z o.o.

Dodano:
Praca na stanowisku - aktualna

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