Service Governance Senior Specialist

1 tydzień temu


Kraków, Lesser Poland ITDS Business Consultants Pełny etat
Join us, and enhance compliance through expert change management

Krakow-based opportunity with the possibility to work 80% remotely

As a Service Governance Senior Specialist, you will be working for our Client, a global financial services organization. This role is part of a small team responsible for key service management functions within the Digital Business Automation (DigiBA) platform. You will review submitted changes, conduct post-incident reviews, and provide support for IT Service Ownership (ITSO) delegates. Additionally, you will be involved in governance and reporting on cyclic and vulnerability patching, ensuring compliance and performance against set standards.

Your main responsibilities:
  • Provide ITSO delegate support for approximately 60 services
  • Track and manage problem records, ensuring timely resolution
  • Review medium and high-impact change activities against standards
  • Chair post-incident review meetings and follow up on action items
  • Produce MI and reports demonstrating compliance with change, incident, and problem management standards
  • Offer consultative support for service management and governance issues
  • Govern Service Now groups, ensuring annual recertification and adherence to standards
You're ideal for this role if you have:
  • Experience in a service management role and its associated disciplines
  • Ability to collaborate and communicate effectively with stakeholders
  • Capability to work independently with minimal supervision
  • Strong relationship management skills to build rapport across diverse IT and business communities
  • Experience working with global teams across different geographies and cultures
It is a strong plus if you have:
  • Previous experience as an IT Service Ownership or delegate
  • Proficiency in using Word, Excel, and PowerPoint

#GETREADY to meet with us

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at .

Internal number #5309

Access to +100 projects

Access to Healthcare

Access to Multisport

Access to Pluralsight

B2B or Permanent Contract

Flexible hours and remote work

Aplikuj na to stanowisko

Email *

Numer telefonu *

Adres:

#J-18808-Ljbffr

  • Kraków, Lesser Poland ITDS Polska Sp. Z O.o. Pełny etat

    Technologies-optional : Microsoft Excel about-project : As a Service Governance Senior Specialist, you will be working for our Client, a global financial services organization.This role is part of a small team responsible for key service management functions within the Digital Business Automation (Digi BA) platform.You will review submitted changes, conduct...


  • Kraków, Lesser Poland ITDS Polska Sp. z o.o. Pełny etat

    Service Governance Senior SpecialistTechnologies we useOptionalMicrosoft ExcelOperating systemWindowsAbout the projectAs a Service Governance Senior Specialist, you will be working for our Client, a global financial services organization. This role is part of a small team responsible for key service management functions within the Digital Business Automation...


  • Kraków, Lesser Poland ITDS Business Consultants Pełny etat

    Join us, and enhance compliance through expert change managementKrakow-based opportunity with the possibility to work 80% remotelyAs aService Governance Senior Specialist, you will be working for our Client, a global financial services organization. This role is part of a small team responsible for key service management functions within the Digital Business...


  • Kraków, Lesser Poland Mindbox S.A. Pełny etat

    Service Governance Senior SpecialistTechnologies we useOperating systemWindowsAbout the projectDigital Business Automation (DigiBA) are a global function with over 250 staff in 12 countries. We are responsible for defining and implementing the strategy for a number of critical IT services including workload schedulers and file transmissions, as well as...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Senior Analyst, Risk Governance Kraków, Lesser Poland Voivodeship Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...


  • Kraków, Lesser Poland Mindbox S.A. Pełny etat

    About-project : Digital Business Automation (Digi BA) are a global function with over 250 staff in 12 countries.We are responsible for defining and implementing the strategy for a number of critical IT services including workload schedulers and file transmissions, as well as ensuring their availability, recoverability and security.This role will be part of a...


  • Kraków, Lesser Poland Belvedere Recruitment Pełny etat

    Senior Manager, Model Governance (GFA) Belvedere Recruitment Kraków, Poland Posted 11 days ago Hybrid Job Permanent Competitive Only apply if you have a work permit or a right to work in Poland. Senior Manager, Model Governance (GFA) - Finance SectorEmbark on a career that distinguishes you within the global finance landscape. We're seeking a Senior...


  • Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    Senior Specialist in Client Service & Fund Accounting Team (Alternative Investments)At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your applicationWhat You Can Expect At BBH:If you join BBH you will find a collaborative...


  • Kraków, Lesser Poland HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Pełny etat

    Description : Mission Statement: We are on the hunt for a Regulatory Compliance Data Governance Specialist who is passionate about fostering a data-centric culture within our Supply Chain Management (SCM) Function. This pivotal role is a cornerstone in sculpting our SCM regulatory compliance data governance framework, aiming to elevate data quality for...


  • Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etat

    Description MissionStatement:We are on the hunt for a Regulatory Compliance Data Governance Specialist who is passionate about fostering a data-centric culture within our Supply Chain Management (SCM) Function. This pivotal role is a cornerstone in sculpting our SCM regulatory compliance data governance framework, aiming to elevate data quality for precise...


  • Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Technologies-expected : Cognos GDPM Microsoft Excel about-project : The role primarily supports the Protect and Unlock pillars of the Strategy.The principal accountability of the role holder is to manage the investment governance for DAO Delivery & Portfolio management.responsibilities : Investment governance including planning, prioritisation, and...


  • Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected :CognosGDPMMicrosoft Excelabout-project :The role primarily supports the Protect and Unlock pillars of the Strategy.The principal accountability of the role holder is to manage the investment governance for DAO Delivery & Portfolio management.responsibilities :Investment governance including planning, prioritisation, and...


  • Kraków, Lesser Poland Hitachi ABB Power Grids Pełny etat

    We are on the hunt for a Regulatory Compliance Data Governance Specialist who is passionate about fostering a data-centric culture within our Supply Chain Management (SCM) Function. This pivotal role is a cornerstone in sculpting our SCM regulatory compliance data governance framework, aiming to elevate data quality for precise reporting to authorities and...

  • Senior Meta Ads Specialist

    1 tydzień temu


    Kraków, Lesser Poland HOVER SENIOR LIVING COMMUNITY Pełny etat

    Veneo – jesteśmy strategiczno-kreatywną agencją digitalową, która posiada silną dywizję performance. Naszą domeną jest marketing, który buduje biznes – Digitalowy Marketing Funkcjonalny #DMF. Zajmujemy się zarówno strategią, kreacją, jak i zakupem mediów. Kogo szukamy? Wraz z rozwojem dywizji Veneo Performance szukamy do zespołu PPC...


  • Kraków, Lesser Poland Qurate Retail Group Pełny etat

    R73988-EN Senior Manager Data Governance and Reporting PL, Małopolskie, Krakow Job ID: R73988-EN Posted: May 8, 2024 Regular Full Time Qurate Retail Group– The Qurate Retail Group (QRG) offers the most engaging shopping experiences, combining the best of retail, media and social. QRG consists of eight leading retail brands: QVC, HSN, Zulily,...

  • Governance Manager

    1 tydzień temu


    Kraków, Lesser Poland Aon Hewitt Pełny etat

    Data Governance ManagerDo want to influence how a multinational firm generates sustainable value from its data assets? Then join us in Krakow to become part of a UK Data Privacy & Governance TeamAre you passionate about leading data to make a difference? In this role you can use your passion to help shape our Team aligned to Aon's global data strategyThe...


  • Kraków, Lesser Poland State Street Pełny etat

    Who we are looking forA Governance Specialist to provide a full range of corporate secretarial services as part of the Corporate Secretary Office Team ("Cosec") that provide corporate secretarial services to legal entities within the State Street Group.The role is an Individual contributor without line management responsibilities. The role will suit a person...


  • Kraków, Lesser Poland State Street Pełny etat

    Who we are looking forA Governance Specialist to provide a full range of corporate secretarial services as part of the Corporate Secretary Office Team ("Cosec") that provide corporate secretarial services to legal entities within the State Street Group.The role is an Individual contributor without line management responsibilities. The role will suit a person...


  • Kraków, Lesser Poland Heineken Pełny etat

    Senior Data Transformation Specialist Kraków, Lesser Poland Voivodeship Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven...