business operations analyst

2 tygodni temu

Kraków, Lesser Poland Estarta Poland Sp. z o. o. Pełny etat

The Vendor Resource Management (VRM) is a cross-functional team within Customer Experience (CX) EMEA, which supports the contingent labor staffing function. Our primary stakeholders are internal managers & directors within CX services delivery, with secondary stakeholders across finance, operations and procurement. We are a highly collaborative team engaged in a variety of programs that drive process efficiency which enable our business transformation. You have an opportunity to join this team to efficiently and effectively deliver a world-class service which will support and transform the partner staffing process.

Responsibilities

  • Support the delivery teams across EMEA/APJC to source and on-board contingent labor to engage customer projects within CX
  • Become a trusted advisor and subject matter expert on the E2E staffing process and Statement of Work creation practice
  • Manage competitive bids and RFQs for new requirements with Cisco partners to attain cost savings and ensure affordability
  • Ensure process, legal and financial compliance for staffing and purchase orders
  • Act as the intermediary between internal (delivery teams) and external stakeholders (partners)
  • Propose ideas for organizational process improvements which will either reduce cost, automate processes or reduce SLA timeframes
  • Order Cisco assets for new hires as well as assist contingent workers with laptop provisioning and compliance questions
  • Analyze internal processes, data, and problems
  • Produce timely ad-hoc reports for senior leadership utilizing Microsoft Excel and proprietary Cisco tools
Qualifications
  • 1 to 4 years of related business experience and a graduate with a bachelor's or associate's degree in Business, Management, Finance, Math, Accounting, Information Systems, Economics or a related field from an accredited institution.
  • Native/bilingual proficiency in the English language
  • Effective time-management skills and the ability to prioritize work assignments
  • Highly ethical with a strong moral compass
  • Excellent analytical, problem-solving and decision making skills
  • Able to work diligently to complete tasks remotely
  • High level of customer focus and service excellence as you seek proactive and practical solutions
  • Strong collaboration skills with internal/external customers and cross-functional teams
  • Excellent communication skills (both written and verbal), "can do" attitude and team player in global environment
  • Champions improvements. Solves problems and makes decisions quickly with limited information.
  • Able to quickly earn credibility and trust with stakeholders
  • Strong ability to negotiates and resolve conflict effectively
  • Flexible and able to adapt in a fast-paced, changing environment.

– Contract of employment (including PTO, private healthcare, trainings & benefits)
– Competitive salary (depending on the experience)
– Hybrid-mode work

Contacts

Hiring organization

Estarta Poland Sp. z o.o.

Employment Type

Full-time, Temporary

IT

Job Location

#J-18808-Ljbffr

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