Service Desk Technician

2 tygodni temu

Kraków, Lesser Poland OEC Sp. Z O.o. Pełny etat

Technologies-expected : Active Directory Office 365 Windows Teams technologies-optional : Microsoft Office Active Directory Share Point about-project : We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees.


You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.


responsibilities :
Acts as first point of contact for incidents and service requests related to the company's production and internal computer systems including hardware, software, applications, telephone, and network Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions Diagnoses, researches (using knowledge base), and resolves technical hardware and software incidents; monitors alerts and service requests or initiates prescribed escalation process Recognizes and informs management of recurring problems References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback requirements-expected : Experience in working as service desk support solving various system issues relating to hardware, software, phones and networking Knowledge of workstation/server configurations and eagerness to act as first line of support to associates to install, configure, and troubleshoot associate workstations (mainly Windows)

Solid problem-solving skills Very good knowledge of English both spoken and written benefits :
sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance flexible working time integration events no dress code coffee / tea parking space for employees leisure zone extra social benefits sharing the costs of tickets to the movies, theater birthday celebration employee referral program charity initiatives Benefit Multisport card Cinema tickets Insurance for travelling abroad

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