Junior helpdesk support technician

4 tygodni temu


Kraków, Lesser Poland Mykyta Lakis It Lab Pełny etat
Technologies Expected:
  • Active Directory
Technologies Optional:
  • Service Now
Responsibilities:
  • Install, configure, and support hardware and software assets and printers
  • Provide on-site technical support
  • Repair and replace equipment if necessary
  • Respond promptly to service issues and requests
  • Set up accounts for new users
  • Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing
Requirements Expected:
  • Good knowledge of English
  • Fluent in any of these languages (German, Portuguese or Italian)
  • At least 1 year of experience in IT support
  • General knowledge of IT infrastructure (LAN, WAN, Active Directory)
  • Good knowledge of IT hardware (PC, Printer, scanner, smartphones, etc.)
  • Good knowledge of Windows and Mac OS operating systems
  • Experience with help desk ticketing systems


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