IT Infrastructure

2 tygodni temu

Kraków, Lesser Poland INFUSE Pełny etat

INFUSE is a global, high-performance demand partner that delivers demand strategies, programs, and outcomes for the most admired B2B brands. The company has over 1,200 professionals in the USA, Ukraine, Great Britain, Europe, Asia, and Africa. We grow in all key indicators every year and do not even think of slowing down. That's why we're looking for an IT Infrastructure (Helpdesk) Specialist. The IT Infrastructure (Helpdesk) Specialist will be responsible for the day-to-day management, onboarding, and user support of our overall infrastructure. This includes primarily overseeing our Microsoft Azure Active Directory and Google Enterprise ecosystems.

Responsibilities:

  • Helpdesk support. Providing technical support and assistance to customers;
  • Basic user related Administrationof the company's Google Workspace and Azure including VMs, AVD, VPNs, and other deployed applications;
  • Handle escalated and complex technical support issues for customers such as those related to remote provisioning of VOIP devices, troubleshooting service usage, etc.
  • Propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems;
  • Participate in developing and maintaining internal user and technical documentation;
  • Collaborate with several teams including other Helpdesk specialists, project managers, developers, and recruiters;
  • Other duties as assigned.

Requirements:

  • Excellent verbal and written communication skills;
  • Experience in IT Helpdesk services;
  • Understanding of administration of Azure Active Directory;
  • Understanding of administration of Google Admin console;
  • Familiarity with enterprise networking, including VPNs and firewalls;
  • Understanding of IT security, high availability, and disaster recovery concepts;
  • Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
  • Ability to multi-task and work across a range of projects with various timelines and priorities;
  • Ability to work independently or in a group environment;
  • Self-starter and capable of working effectively with interruptions;
  • Must be able to work flexible hours as necessary, including nights;
  • Excellent verbal and technical documentation skills in English.

Conditions:

  • Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment - monthly (USD), based on Invoice - Bank transfer/Payoneer
  • Job location options: remotely
  • Work schedule: Monday-Friday, Working hours: 7:30 - 16:30, or 15:00 - 24:00 EEST, incl. break
  • Paid vacation and sick leave
  • Opportunities for professional development and career growth

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