Customer Service Analyst

2 tygodni temu


Olsztyn, woj. warmińsko-mazurskie, Polska 11101 Citibank Europe plc Poland Pełny etat

The Customer Service Analyst role is perfect for those who want to assist in customer-related activities and provide solutions in collaboration with the Customer Service team. The main goal is to address any issues customers may have and offer continuous support.



Responsibilities:
  • Act as the go-to person for internal partners and clients, working closely with various teams to identify and resolve issues
  • Ensure prompt and efficient responses to customer inquiries while adhering to set standards
  • Conduct analyses to meet client requirements
  • Communicate solutions effectively to clients

Qualifications:

  • Prior experience in customer service
  • Demonstrated skills in investigation, analysis, and risk management
  • Ability to present ideas, influence change, and lead effectively
  • Strong written and verbal communication skills
  • Commitment to delivering exceptional customer service, nurturing client relationships, and achieving top-notch results
  • Proficiency in English

What we Offer:

  • Competitive salary with annual reviews and performance bonuses
  • Beneficial social packages (private healthcare, pension scheme, multisport, life insurance, holiday allowance, and more)
  • Hybrid work model (office and remote), flexible hours
  • Supportive and diverse work environment, with various affinity groups and activities
  • Comprehensive onboarding and training opportunities (including resources like Udemy and Degreed)
  • Opportunity to suggest and implement improvements in tasks
  • Possibility for growth within the global Citi network
  • Exposure to a variety of stakeholders and senior management


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