Supply Chain Platform Service Delivery Manager

2 tygodni temu


Błonie, Mazovia, Polska Wella Pełny etat

Supply Chain Platform Service Delivery Manager

Function: Technology

Location: Warsaw, MZ, PL

Work Arrangement: Hybrid

THE ROLE

We are actively seeking an IT Service Delivery Manager for Supply Chain Apps. The ITSM will be responsible for maintaining 3rd party service level agreements, ensuring service quality, continuous improvement, and managing vendor relationships.

In addition to overseeing operational performance of the applications, the ITSM will lead small application enhancements following the Wella IT Change Delivery Framework and provide support across all Wella business functions when needed.

The ideal candidate should have experience in SAP, be a skilled problem solver, and collaborate closely with our technical and business teams. You will serve as the initial point of contact for Supply Chain incidents and enhancements, working proactively with Wella IT Enterprise Architects and the Supply Chain Solution Delivery Manager.

KEY RESPONSIBILITIES

  • Interface between IT and business operations teams for Supply Chain
  • Ensure that business application service requirements and impacts are well understood
  • Act as primary point of contact for all incidents and service request escalation
  • Liaise with various teams to define service roadmaps and drive continuous improvement
  • Conduct root cause analysis for incidents and problem records
  • Manage incidents, problems, and changes affecting different domains
  • Collaborate with Vendors and Wella Application Owners for L1 Triage Apps Support
  • Lead IT Delivery for Small Enhancement portfolio
  • Support and enhance Supply Chain solutions including SAP ECC, Ariba Blue Yonder planning, and WM management reporting
  • Cooperate with other IT functions, PMO, and Supply Chain teams
  • Perform requirements definition and systems analysis within the Supply Chain domain
  • Review SOWs, negotiate with vendors, and evaluate solutions
  • Develop technical specifications and configuration guidelines
  • Follow best practices and maintain up-to-date knowledge in the field

QUALIFICATIONS

  • +5 years of experience in managing 3rd party vendors and IT service delivery
  • Proficient in ITIL v4.0 IT Service Management framework
  • Experience with ITSM tools like ServiceNow
  • Strong planning, analytical, and project management skills
  • Knowledge of key business processes and technologies within Supply Chain
  • Expertise in Supply Chain and SAP
  • Hands-on experience in lifecycle implementations
  • Ability to lead and influence teams
  • Proficient in Requirements Definition
  • Skilled in vendor management and project delivery
  • Commercial acumen in vendor management and IT contracts
  • Fluency in English, and ideally in a second European language

REQUIREMENTS

  • Master's degree in a business-related field
  • 5+ years of experience in IT Supply Chain Management
  • Experience in implementing large projects in an international environment
  • Background in FMCG industry, preferably Personal Care Product Manufacturing
  • Exceptional communication and problem-solving skills
  • Strong leadership, team management, and interpersonal skills
  • Ability to understand and synthesize business needs
  • Skilled in issue resolution and value realization

WHAT WE OFFER:

  • Luxmed Medical Insurance
  • Life Insurance
  • PPK pension plan
  • Lunch card
  • Birthday as a holiday
  • Occasional product samples
  • Access to great discounts on products
  • Bonus opportunities
  • Multisport card
  • Counselling support for you and your family
  • Additional holiday days
  • Social Fund
  • Glasses refund
  • Referral bonus

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