Customer Service Senior Specialist

2 tygodni temu


Błonie, Mazovia, Polska Wella Pełny etat

Customer Service Senior Specialist

Function: Supply Chain

Location: Warsaw, MZ, PL

Work Arrangement: Hybrid

ABOUT THE WELLA COMPANY

Collaboratively, WE empower individuals to express their true selves.

Wella Company stands out as a leading beauty organization worldwide, housing popular brands like Wella Professionals, Clairol, OPI, Nioxin, and ghd. With a workforce of 6,000 employees across the globe and a presence in over 100 countries, Wella Company and its array of brands play a pivotal role in inspiring consumers to embrace their authentic selves. Pioneering advancements in the hair and nail sector, Wella Company encourages its team to excite consumers, motivate beauty professionals, engage communities, and drive sustainable growth for all involved.

The main goal of this role

The Customer Service Senior Specialist plays a crucial role in supporting Wella Distributors in the MEA region. Their key responsibilities include end-to-end order management in SAP to ensure precise and prompt shipments. Additionally, they cultivate strong connections with customers and the sales team, effectively liaising across the entire supply chain to enhance order fill rates, order processing timeliness, and on-time delivery to customers' warehouses. Moreover, they act as the primary contact for addressing customer queries and managing complaints regarding order quantity and quality.

Your key responsibilities:

  • Processing customer orders, including order entry, availability checks, credit assessments, and coordination until invoicing
  • Closely collaborating with the Distribution Center to schedule shipments efficiently
  • Assisting and coordinating the preparation of all essential documentation
  • Engaging and communicating with Sales Managers, Commercial Leaders, and Market and Production planners
  • Providing support to the Commercial Team and ensuring prompt responses to inquiries
  • Acting as the sole point of contact for customers concerning orders, shipping, and billing matters
  • Resolving customer complaints promptly
  • Ensuring full compliance with regulatory standards
  • Issuing credit/debit notes as required for customers

What we are looking for:

  • Bachelor's degree
  • Proficiency in English, both written and spoken
  • Minimum of 2 years' experience in customer service
  • Experience with SAP or any other order management system
  • Strong computer skills, especially in MS Office (Excel, Power Point)
  • Outstanding communication, interpersonal, and problems-solving abilities
  • Effective collaboration and time management capabilities
  • Keen attention to detail
  • Continuous improvement mindset

WHAT WE OFFER:

A work culture that fosters entrepreneurialism, agile thinking, and collaboration while paying attention to the specifics:

  • Development opportunities and involvement in international projects to drive innovative solutions
  • An international setting and extensive networking opportunities
  • Personal growth plans and ongoing coaching support

We prioritize your health and well-being, hence we provide an inclusive package:

  • Luxmed Medical Insurance - Employee basic package funded by Wella, with options to extend coverage to family members
  • Remote work options
  • Flexible work schedules
  • Multisport card benefits
  • Comprehensive counseling support for you and your family (financial, legal, psychological)
  • An additional 5 days of annual leave after the 5th year
  • Social Fund contributions
  • Glasses reimbursement

Ensuring your long-term security is important to us:

  • Life Insurance - Basic coverage paid by Wella, with opportunities for enhanced coverage for employees and their families
  • PPK pension scheme

We value your special moments, thus you will enjoy:

  • Having your birthday as a day off to celebrate with loved ones
  • A Christmas gift, a surprise in spring, and a children's day card
  • A bonus for the birth of your child
  • A bonus for your wedding

Access our fantastic brands with significant discounts:

  • Wella store and GDH shop

Moreover:

  • Modern workplace facilities, with relaxing zones, brainstorming areas, exciting events, and gatherings
  • Referral bonuses for recommending friends to work with us
  • Lunch card with monthly deposits and discounts


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