Technical Support Specialist
2 tygodni temu
- Offer technical, application & documentation support to the business, including hardware, software, industrial integration, and application space as a global printer expert
- Collaborate with aftersales/presales engineering and quality teams to resolve technical issues
- Work closely with Product Development on current product enhancements and new product development, focusing on customer experience and serviceability
- Provide solutions for technical issues escalated from internal global teams and international business partners
- Contribute to identifying corrective/preventive actions through root cause analysis as a member of a cross-functional team
- Engage with the technical service, sales community, and other key functions within the company to share product and application knowledge
- Minimum of 2 years' experience in a technical role, interacting directly with customers to resolve complex technical issues
- Electromechanical knowledge with experience in an industrial, multinational setting (experience in industrial integration and automation is advantageous)
- Strong analytical and problem-solving skills with a proactive approach to challenges
- Excellent verbal and written communication skills to interact effectively across all organizational levels
- Familiarity with various Microsoft Office tools
- Proficient in English communication
- Willingness to travel, including local and cross-border trips (approx. 10-15%)
- Networking aptitude, including knowledge of IP Networking, computer systems, and databases (knowledge of JIRA/TRELO and SAP is a plus)
- Exciting job opportunity in a professional and collaborative work environment
- Potential for growth within an international setting
- Comprehensive benefits including Private Health Care, Multisport, and Performance-based merit increases
- Recruitment Referral bonus and Company Social Benefits Fund
- Opportunity to participate in group Insurance and Smart casual dress code
- Embrace a collaborative and entrepreneurial spirit
- Focus on customer satisfaction
- Demonstrate high ethical standards, openness, and trust
- Drive for results and respect for individuals
Work Arrangement: Onsite
We evaluate various job-related factors to determine fair pay rates, including responsibilities, work experience, education/training, location, and essential skills. Pay is a component of our Total Rewards package to acknowledge and reward employees for their contributions.All qualified candidates will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran status, disability, age, genetic information, or any other protected status under applicable law.If you need assistance due to a disability or face challenges in accessing this online application process, please contact us for alternative application methods. Specify the Job Requisition Number / Job Title and Location for prompt assistance.Job Function: Product Development
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