Customer Excellence Specialist with German

3 tygodni temu

Warsaw, Polska Stora Enso Pełny etat

Customer Excellence Specialist with German Miejsce pracy: Warszawa Your responsibilities You will leverage your extensive competences about customer service, order fulfilment and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services.

Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness.

And you can grow further your expertise of service channels in role of Salesforce Champion, which is one of special assignment in the team.


In this role, you will be responsible for:

  • dedicated part of the customer base in co-operation with the concerned Sales Manager
  • handling customer contacts through different channels and build relationship.
  • handling customer inquiries, and "happy flow" of order management – default transactions with low manual touch.
  • monitoring Customer credit limit and controlling stocks
  • providing up to date info to Customer regarding the supply status of their orders
  • advice customers regarding basic sustainability and product related questions and with their digital journey in eFlow online
  • expansion of customer base and improving the utilization rate of eFlow online for onboarded customers


You will be a part of an international team of Customer Excellence Specialists, who have contacts globally and you will report to Team Leader for Customer Excellence.

You will specialize to dedicated customer base connected to specific market or business.
We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects.
You have possibility for Hybrid work with 2 days in office per week.

Our requirements You communicate easily in German and English language, in all types of situations, and you are passionate for good customer service and to implement best practices in daily work.

You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance.

You can maintain professional behaviour; effectiveness, accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information.


To succeed in the role, you have minimum 3 years' experience of Customer Fulfilment in a multinational environment and ideal candidate has also experience of working in digital service channels.

You have previous experience of process improvement or process mining and automation work e.g. creating Power apps or action flows.

What we offer By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally.

You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow.

To keep you going safely, we support your physical and mental wellbeing.

Successful candidates are offered:

  • attractive employment conditions in an effective team work environment
  • interesting, responsible and challenging work in international company with recognized reputation
  • possibilities of professional development
  • annual bonus
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • private medical care
  • life insurance
  • holiday funds
  • multisport card
  • meals subsidy
  • anniversary awards after 25 years
Benefits sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
integration events
pre-paid cards
employee referral program

How can you apply for this role? You can only submit your application to us by using our recruitment tool.

As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible.

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

See our film:
Find out more About us | Stora Enso

Data provided outside of the Polish Labor Code's requirements (name, surname, parents' names, date of birth, residential address, data on education, skills and experience, completed schools and studies, training and courses, previous employers, positions and professional duties) will be processed based on your consent.

Stora Enso Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world.

We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.

Career for a better climate. Every day.

We are looking for Customer Excellent Specialists in Warsaw for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers' expectations.

Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to tier2.

Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us.

Data provided outside of the Polish Labor Code's requirements (name, surname, parents' names, date of birth, residential address, data on education, skills and experience, completed schools and studies, training and courses, previous employers, positions and professional duties) will be processed based on your consent.

To record your consent, please include the following clause in your CV:
"I consent to the processing of personal data contained in the application documents sent by me that are not required by the Polish Labor Code for the purposes necessary for the implementation of current and future recruitment processes by Stora Enso Group. I am aware that I may withdraw this consent at any time by contacting Stora Enso by sending email to ."For more information on how Stora Enso processes your personal data and for your other rights, please review our Privacy Notice on

  • Customer care specialist with german

    1 miesiąc temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Customer Support Specialist with German

    3 tygodni temu

    Warsaw, Polska Teleperformance Polska Pełny etat

    Customer Support Specialist with German Miejsce pracy: Warszawa Your responsibilities If you are looking for an interesting job, writing is closer to you than speaking, and you need a flexible schedule - check out what we can offer youYour tasks Supporting customers in placing sports bets, Verifying the age of bettors, Division of working time: 80%...

  • Premium Customer Service Specialist with German, English

    3 tygodni temu

    Warsaw, Polska Worldline Pełny etat

    Premium Customer Service Specialist with German, English & Polish Miejsce pracy: Warszawa Twój zakres obowiązków Set up and maintain merchant contracts of the new and existing customers in our systems;Provide telephone and email support for customer service including financial queries;Answer product questions and provide answers to basic technical...

  • Export Customer Service Specialist with German

    3 tygodni temu

    Warsaw, Polska Solfinity sp. z o.o. sp.k. Pełny etat

    Export Customer Service Specialist with German Miejsce pracy: Warszawa Your responsibilities development of new sales opportunities in Europe mainly Germany and UKproactive order management and fulfilment from creation to invoicing,review of orders placed through our B2B platform, including communication and interaction, clarification of billing issues and...

  • Customer Service Specialist with German

    1 miesiąc temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Customer service specialist with German

    2 dni temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Customer care specialist with german

    4 tygodni temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Customer service specialist with german

    1 miesiąc temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Premium Customer Service Specialist with German, English and Polish

    1 miesiąc temu

    Warsaw, Polska SIX Payment Services Pełny etat

    Premium Customer Service Specialist with German, English and Polish Date posted 12/08/ Location Warsaw | Poland Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From...

  • AR Specialist with German

    3 tygodni temu

    Warsaw, Polska Groupe SEB Polska Sp. z o.o. Pełny etat

    AR Specialist with German Miejsce pracy: Warszawa Your responsibilities Posting customer paymentsPosting customers bonusesExplaining payment differencesMonthly reconciliation of customer accountsProcessing invoices and ability to identify nonconformitiesCooperation with sales administration / commercial / credit control teams in EuropeEnsuring compliance...

  • Customer Support Specialist

    3 tygodni temu

    Warsaw, Polska Webfleet Solutions Pełny etat

    At Bridgestone Mobility Solutions, we are looking for a full time Customer Support Specialist dedicated to our line of business Webfleet with passion for technology. With this position you will join a team of colleagues, based in Amsterdam, Barcelona and Leipzig and you will report to the Regional Team Leader. You will identify, troubleshoot, and help...

  • Customer service specialist with German&English

    1 miesiąc temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Accounts Receivable Specialist with German

    3 tygodni temu

    Warsaw, Polska Diebold Nixdorf Pełny etat

    Accounts Receivable Specialist with German Miejsce pracy: Warszawa Your responsibilities Accounts Receivable Specialist with German (AR Specialist) minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing clients. Investigates credit applications and approves applications within established...

  • Payroll and Benefits Specialist/ HR Specialist with French/German/Italian- Talent Pipeline

    1 miesiąc temu

    Warsaw, Polska Novo Nordisk Pełny etat

    The position As Payroll & Benefit Operations Specialist with French, German or Italian you will provide professional support to payroll and benefits services to Line of Business (LoB) in EMEA region. You will work with assigned EMEA countries by coordinating of end-to-end payroll process while ensuring accurate and timely delivery of remuneration to...

  • Payroll and Benefits Specialist/ HR Specialist with French/German/Italian- Talent Pipeline

    1 miesiąc temu

    Warsaw, Polska Novo Nordisk AS Pełny etat

    Are you passionate about standardizing payroll and benefits operations as well as process transitions across EMEA? Do you thrive in an international working environment? Would you like to shape the future of payroll and benefits operations in Novo Nordisk and support our colleagues to serve patients with chronic diseases even more? If yes, you may consider...

  • HR Data Specialist with German

    1 miesiąc temu

    Warsaw, Polska AstraZeneca Pełny etat

    HR Data Specialist with German Location: Warsaw, hybrid work Who we are? People Services Team is a global function providing best in class HR service to our AZ employees across EMEA region . In our teams we connect language capabilities with customer-oriented mindset, technology and passion for working with people! We follow the market...

  • Customer service specialist with fluent German&English

    1 miesiąc temu

    Warsaw, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional wspiera polskie i globalne przedsiębiorstwa w pozyskiwaniu kluczowych pracowników i zarządzaniu zasobami ludzkimi. Agencja specjalizuje się w rekrutacjach stałych na stanowiska średniego i wyższego szczebla oraz outsourcingu white-collar. Skutecznie realizuje zlecenia, pracując w oparciu o autorską metodologię ASSET®,...

  • Premium Customer Service Specialist with German, English and Polish

    2 tygodni temu

    Warsaw, Polska Worldline Pełny etat

    This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the...

  • Customer Care Specialist

    6 dni temu

    Warsaw, Polska GoFundMe Pełny etat

    Customer Care Specialist (German speaking) Miejsce pracy: Warszawa Your responsibilities Make a difference by offering human support to our customers, connecting directly with organizers who are gathering support from their communities, and generous donors who impact the success of each cause Work in a dynamic environment, where you’ll need to be...

  • Accounts Receivable Specialist with German

    1 miesiąc temu

    Warsaw, Polska Diebold Nixdorf Pełny etat

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Accounts Receivable Specialist with German (AR Specialist) ...