Customer Service Specialist

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Oras Pełny etat

Do you want to join us in making water experiences smart and sustainable?

With us, you will join a "Big Small Company": Big enough to be international and small enough to have an impact in every role. We invite you to rethink our ways of working to create the Perfect Flow, for people, products, processes and your career.

Shared Service Centerin Wrocław is looking to hire an enthusiastic and motivated Specialist, Customer Service (Front Desk)

Your main areas of responsibility will include:

  • acting as the first point of contact to the Oras Group customers in Germany (wholesalers, plumbers, architects, planners and end users) and Oras Group salesforce in Germany via phone
  • receiving and processing of customers inquiries (phone calls, emails), delivering high-quality service
  • ensuring customers inquiries are answered and requirements are properly documented and communicated regarding the orders and logistics
  • providing problem resolution in accordance with the organization's service standards
  • liaising with internal stakeholders like demand, planning and logistics and reinforcing agreed upon lead-times with customers and business unit
  • liaising where necessary with sales, finance, technical department and production in an effort to solve customers' issues
  • providing technical and product consulting for customers
  • active support of the customer service back office processes (orders, claims)

Required Skills, Abilities and Qualifications:

  • willingness to provide excellent customer service
  • strong verbal communication slkills
  • German skills min. B2 level
  • Communicative English min. level B1/B2
  • knowledge of MS Office
  • previous experience in front office services would be an asset
  • open and friendly attitude towards teammates and others

We offer:

  • full-time job agreement
  • benefits package (private medical care LuxMed, group life insurance UNUM, Multisport card, holiday allowance etc.)
  • work-life balance (Scandinavian company and approach)
  • training package with Polish and German Teams
  • hybrid model of work (3 days in the office and 2 days remote)
  • office located next to the main railway station in Wrocław
  • friendly atmosphere at work and onboarding process

#J-18808-Ljbffr

  • Customer Service Specialist with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Cyclad Pełny etat

    Customer Service Specialist with German (junior) Published on: Currently, for our client, we are looking for candidates with knowledge of English and German to work as a Junior Customer Service Specialist.Project information:Working model: hybrid / remoteWorking hours: Monday - Friday start between 6-8Type of employment: Employee contractLevel:...

  • Specialist, Customer Service

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Oras Pełny etat

    Do you want to join us in making water experiences smart and sustainable?We are looking for a Customer Service, Specialist (Master Data/ Back Office)to join our team at Service Shared Centre in Wrocław.In Sales Department we are mostly focused on B2B business. Our goods are distributed from Australia through Middle East to Canada. Main markets are located...

  • Customer Service Specialist with German or French

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska iQPS Inc. Pełny etat

    Customer Service Specialist with German or French Wroclaw Nr Ref On behalf of this client we are currently looking for Customer Service Specialist with German or French. Your main responsibilities on this position will be managing customer's needs (over the phone and e-mail), resolve their requests and process complaints returns. You will be also cooperate...

  • International Customer Solutions Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    International Customer Solutions Specialist page is loaded International Customer Solutions Specialist Apply locations POL - Wroclaw time type Full time posted on Posted Yesterday job requisition id R76062 Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. The International Customer Solutions Specialist...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Movate Technologies Services Limited Pełny etat

    Customer Service RepresentativeJob title: Customer Service RepresentativeLocation: Wroclaw, Poland (Onsite)Education: High School DiplomaExperience: 1+ years of experience in a Customer Service RoleNo of Openings: 10+Summary:Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Mouser Electronics Pełny etat

    We continue to grow. Grow with u s For the expansion of our team in Wroclaw, Poland, we are in search of an engaged and competent person at the earliest possible start date for the position of Customer Service Representative (m/f/d) What to expect: • Providing comprehensive and individual support of customer inquiries via telephone, web, e-mail...

  • Head of Customer Service

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska swisspacer Pełny etat

    Contamos com você para Managing the customer service and administration team, located in Poland, Germany, UK, Switzerland Responsibility for complex customer service and administration activities including orders processing, shipments planning Creating a positive customer service environment regarding great relationship, modern technology tools as...

  • Customer Service Consultant

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Grupa Absolvent Pełny etat

    Customer Service Consultant mit Fokus auf Warenwirtschaft Wrocław, on-site Was die Menschen bei Aptean eint, ist ihr Engagement, Kunden-Prozesse zu vereinfachen und Erwartungen zu übertreffen. Unsere gemeinsame Idee ist die Entwicklung modernster ERP-Software für Mittel- und Großbetriebe. Wir wachsen überdurchschnittlich und suchen DICH zur Verstärkung...

  • Customer Service Intern

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Hansa Pełny etat

    Gain Experience in Customer Service , exciting paid internship opportunity at our Service Shared Centre in Wrocław During this internship you will tackle real cases, assist real customers, and complete actual tasks. We genuinely appreciate your support and ensure a valuable experience. Addressing client questions, suggestions, and feedback in German...

  • Project Management Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska I Wes Pełny etat

    Functional Area: Finance/Controlling Location: Wroclaw (Breslau), Poland Employment Type: Regular Full-Time Duration: unlimited Position Description The Project Management Specialist (PMS) is a member of the Project Management Office (PMO), and responsible for assisting project managers and other stakeholders with understanding and adhering to project...

  • Customer Service Representative with Finnish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Finnish (m/f/x*) page is loaded Customer Service Representative with Finnish (m/f/x*) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a...

  • Customer Service Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska DSV Pełny etat

    Time Type: Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering transport orders to the system Ongoing clients support, providing information Providing a high level of customer service quality Preparing reports for customers OUR EXPECTATIONS...

  • Customer Service Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska DSV Road GmbH Pełny etat

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering...

  • Customer Delivery Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    This Customer Delivery position will manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist (CDS) owns complex operational process, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for...

  • Customer Service Representative with Danish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Danish (m/f/x) page is loaded Customer Service Representative with Danish (m/f/x) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major...

  • Global Customer Service Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Global Customer Service Analyst (f/m/x) page is loaded Global Customer Service Analyst (f/m/x) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted 6 Days Ago job requisition id R Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Pełny etat

    Dla naszego globalnego Klienta z branży IT poszukujemy kandydata na stanowisko: Customer Service Representative. Dołącz do naszego zespołu i rozwijaj się w branżyJesteś zainteresowany/a naszą ofertą pracy? Wyślij SMS o treści PRACA na numer podany w ogłoszeniu lub aplikuj przez formularz, a my skontaktujemy się z Tobą i opowiemy o wszystkich...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Junior Customer Service Representative with German We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company...

  • Customer Service Representative with Finnish

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Representative with Swedish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...