Customer Service Representative

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Movate Technologies Services Limited Pełny etat
Customer Service Representative

Job title: Customer Service Representative
Location: Wroclaw, Poland (Onsite)
Education: High School Diploma
Experience: 1+ years of experience in a Customer Service Role
No of Openings: 10+

Summary:

  • Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms.
  • Developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.

Roles and Responsibilities:

  • Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
  • Should possess the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone with direct experience can.
  • Preferred candidates will be experienced mothers, Dads, and Grandparents interested in the role of helping first-time parents with customer products.
  • Native fluency in German or Dutch languages.
  • Agents will educate, advise, and be storytellers that help differentiate the Client's service offerings from anything their competitors offer.
  • Must possess excellent oral & written communication skills in the language desired.
  • Must have strong customer service skills.
  • Familiarity with using computers and basic system applications.
  • Ability to effectively use online search engines at basic and advanced levels.
  • Respond to all customer inquiries courteously and professionally, delivering world-class customer service that builds customer satisfaction and loyalty.
  • Provide exceptional customer service at all times.
  • Ensure all transactions are documented appropriately.
  • Ensure to achieve all KRA and KPIs for the project.
  • Maintain a high level of adherence and compliance towards policies, processes, and procedures.

Required Skills:

  • Must have at least 6-12 months of experience in customer support BPO.
  • High school diploma or GED, College preferred.
  • Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
  • Excellent written and verbal communication skills, capable of providing that natural empathy that only someone with direct experience can
  • A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities and take on additional tasks as needed.
Submit the form below to apply

Name (Required)

Email (Required)

Phone (Required)

Do you have a high school diploma? (Required)

Do you have customer service experience working in a call center environment? (Required)

How many years of experience do you have working as a Customer Service Representative? (Required)

Are you a citizen of Poland? (Required)

If No, do you have a valid visa/work authorization to work in Poland? (Required)

What is your current location? (Required)

Attach Resume (Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

#J-18808-Ljbffr

  • Customer Service Representative with Finnish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Finnish (m/f/x*) page is loaded Customer Service Representative with Finnish (m/f/x*) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Mouser Electronics Pełny etat

    We continue to grow. Grow with u s For the expansion of our team in Wroclaw, Poland, we are in search of an engaged and competent person at the earliest possible start date for the position of Customer Service Representative (m/f/d) What to expect: • Providing comprehensive and individual support of customer inquiries via telephone, web, e-mail...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Junior Customer Service Representative with German We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Pełny etat

    Dla naszego globalnego Klienta z branży IT poszukujemy kandydata na stanowisko: Customer Service Representative. Dołącz do naszego zespołu i rozwijaj się w branżyJesteś zainteresowany/a naszą ofertą pracy? Wyślij SMS o treści PRACA na numer podany w ogłoszeniu lub aplikuj przez formularz, a my skontaktujemy się z Tobą i opowiemy o wszystkich...

  • Customer Service Representative with Danish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Danish (m/f/x) page is loaded Customer Service Representative with Danish (m/f/x) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. Specializing in permanent and temporary recruitment, our headquarters are located in Poznań, with branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company providing professional services in technology, operations, and...

  • Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o Pełny etat

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Client Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Client Service Representative with German - Cloud Solutions We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global...

  • Customer Service Representative with Finnish

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Representative with Swedish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Client Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are a well-established international recruitment agency founded back in 1987 in Israel and successfully operating in Poland since 2014. Specializing in both permanent and temporary staffing solutions, our main headquarters are strategically situated in Poznań with additional branches in Warsaw, Gdańsk, and Wrocław. Currently, we are on the lookout for...

  • Client Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Bank of New York Mellon Corporation Pełny etat

    921 open jobs. Use your resume to get matched with the right job. Jobs will be labeled when they're a good or great match Great matches will be shown first in search results Relevant skills and experience will be listed so you know why those jobs are a match or Don't have a resume?By answering a few quick questions, you will discover jobs that meet...

  • CO - Customer Service Representative with Danish and Norwegian (m/f/x)

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    CO - Customer Service Representative with Danish and Norwegian (m/f/x) page is loaded CO - Customer Service Representative with Danish and Norwegian (m/f/x) Apply remote type Remote locations PL, WROCLAW time type Full time posted on Posted 7 Days Ago job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where...

  • Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Support Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Controlant Pełny etat

    Customer Support Representative must have a great understanding of technology and analytical abilities, as well as strong communication skills. This role involves performing basic troubleshooting within internal systems, providing detailed information, and making necessary changes.Basic troubleshooting for issues related to login, interface, devices,...

  • Customer Support Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Controlant Pełny etat

    Customer Support Representative with great understanding of technology and analytical abilities as well as communication skills, is able to perform basic troubleshooting within internal systems and provide all necessary details and/or make requested changes. On the role the Representative should be contributing to the knowledge base and be aware that it's a...

  • Customer Service Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska DSV Road GmbH Pełny etat

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering...

  • Customer Care Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    The Customer Care Representative is responsible for managing global incoming support calls, contact management, and entitlement verification using our Support Portal. In addition to the duties and responsibilities outlined below, the person filling the role will be required to perform other duties assigned by their manager from time to time. A Day in The...

  • Tech Customer Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Tech Customer Representative with German We are an international recruitment agency founded in 1987, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław.Currently, we are looking for Tech Sales Representative with...

  • Insida Sales Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Insida Sales Representative with German We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company providing...