Customer Support Representative
2 tygodni temu
Customer Support Representative with great understanding of technology and analytical abilities as well as communication skills, is able to perform basic troubleshooting within internal systems and provide all necessary details and/or make requested changes. On the role the Representative should be contributing to the knowledge base and be aware that it's a living document and that his/her addition will help the entire team to upskill and be sure that all procedures are up to date.
- Responsibilities include, but are not limited to:
- Basic troubleshooting concerning problems with log-in, interface, devices, connectivity, reports
- Ticket handling (assigning, reassigning, follow up, prioritization, documentation, all according to
- KPIs)
- Assisting customers with administrative actions in the interface (per request): being able to
- perform actions and guide customers
- Escalating and forwarding the issues according to existing procedures to 2nd level of support or other teams
- Ticketing boards management
- Ensuring quality standards are being adhered to and issues are being addressed and solved quickly
- Following communication procedures, guidelines, and policies
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Customer Support Representative
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