Customer Support Representative

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Controlant Pełny etat

Customer Support Representative must have a great understanding of technology and analytical abilities, as well as strong communication skills. This role involves performing basic troubleshooting within internal systems, providing detailed information, and making necessary changes.

  • Basic troubleshooting for issues related to login, interface, devices, connectivity, and reports
  • Ticket handling including assigning, reassigning, follow-up, prioritization, and documentation based on KPIs
  • Assisting customers with administrative actions in the interface upon request, guiding them through actions
  • Escalating and forwarding issues following existing procedures to the 2nd level of support or other teams
  • Managing ticketing boards effectively
  • Ensuring adherence to quality standards and prompt resolution of issues
  • Adhering to communication procedures, guidelines, and policies

Moreover, the Representative should actively contribute to the knowledge base, recognizing it as a dynamic resource that benefits the entire team by enhancing skills and maintaining updated procedures.



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