Customer Care Representative
2 tygodni temu
The Customer Care Representative is responsible for managing global incoming support calls, contact management, and entitlement verification using our Support Portal. In addition to the duties and responsibilities outlined below, the person filling the role will be required to perform other duties assigned by their manager from time to time.
A Day in The Life Typically Includes
- Answers customer phone calls and validates entitlement to services.
- Logs inbound support calls/emails, prioritizes them, and collects pertinent information.
- Monitors various CRM systems as well as mailboxes for customer Inquiries, manages Contact Registrations, and sets temporary support extensions when and if applicable.
- Routes and directs escalated calls as needed for resolution.
- Responsible for language translation of inbound support calls and emails.
Required Skills
- Excellent French and English skills (spoken and written).
- Minimum of 1 year of business or customer service experience.
- Provides bilingual oral and written communication that effectively articulates complex ideas globally.
- Problem-solving and detail-oriented with a focus on process and quality.
- Adept at multitasking and prioritizing with proven organizational skills.
- Proven ability to perform effectively in a fast-paced, high-growth, rapidly changing environment.
What Will Put You Ahead?
- Bachelor's degree in business or computer science or has experience in functional area.
- Additional languages (verbal and written) are a plus.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.
At Infor we value your privacy that's why we created a policy that you can read here .
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