Customer Care Services

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm known for creating outcomes that shape the future. With over 125,000 talented individuals spread across 30+ countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to delivering lasting value for our clients. Our purpose - the relentless pursuit of a world that works better for people - drives us to serve and transform leading enterprises, including the Fortune Global 500, through deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are currently looking for a Senior Process Associate - Customer Care Services with expertise in Swedish, for a remote position in PL.

  • Delivering exceptional services to customers through various key responsibilities such as:
    • Response to customer inquiries via different channels.
    • Processing orders and maintaining them in customer service systems.
    • Developing and delivering analytical reports to support stakeholders.
    • Ensuring data accuracy in systems like ServiceMax and SAP.

Qualifications we look for in you:

  • Minimum bachelor's degree.
  • Excellent communication skills.
  • Strong analytical and organizational skills.
  • Fluency in English and Swedish is a must, knowledge of other European languages is a plus.
  • Experience in customer service for the lab/medical device business desired.

What can we offer you?

  • Attractive salary and stable employment.
  • Various training opportunities and possibilities for development.
  • Benefits including insurance, additional vacation days, and more.

Languages:

  • Excellent proficiency in English and Swedish.

Shift Requirement:

  • Standard Shift, Monday to Friday, 9:00 am to 5:30 pm (CET).

At Genpact, we are an Equal Opportunity Employer, and we invite you to apply for this exciting opportunity. Join us in shaping a better future together


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