Associate, Global Customer Care, International Case Management with Spanish

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a timely, customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.

What will you be doing?

Execution - Process customer cases received through the Salesforce service cloud assigned by the local team Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics Actively participate in the optimization of the processes taking part in automation, improvement project, system changes or enhancements Communicate actively with all collaborators to review workload, processes, concerns and resolve issues in the agreed model Create and maintain country documentation SOPs in reaction to changes, updates, or issues that impact the existing processes or audit requirements

What will you need to be successful?

Master's or bachelor's degree Order Management / Customer Service / CRM or SAP experience Excel / ERP / Powerpoint skills Communication, strong interest in project management, presentation skills Proficiency in English and Spanish (min. B2)

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

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