International Customer Solutions Specialist

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

International Customer Solutions Specialist page is loaded

International Customer Solutions Specialist Apply locations POL - Wroclaw time type Full time posted on Posted Yesterday job requisition id R76062

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The International Customer Solutions Specialist role provides customer support in 3 divisions: Endoscopy, Orthopaedics and Advanced Wound Management to our Internal and External Distributors.

What will you be doing?

  • Reviewing and releasing billing orders with the creation of billing orders and invoices for Smith+Nephew Internal and External Distributors.
  • Issuing required Credits and Debits to correct any billing discrepancy
  • Creating and managing orders on SAP in various areas with proper documentation flow
  • Communication of shelf life, Legal requirements, stock availability and other details of the product to the customer
  • Existing Orders Service
  • Review and investigate the order request received from the respective region
  • Solving any discrepancy between the order request and the information in the system
  • Managing returns workflow and documentation

What will you need to be successful?

  • Bachelor's or Master's degree
  • MS Office proficiency
  • 1 year of Customer Service experience
  • Analytical thinking, adaptability, customer orientation
  • Experience in Salesforce and/or SAP (nice to have)
  • Logistics or Supply Management Technical Degree (nice to have)

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

Stay connected and receive alerts for jobs like this by joining our talent community .

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

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