Customer Care Services – Senior Process Associate –German

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Job Description - Customer Care Services – Senior Process Associate –German - Remote PL (LIF

Customer Care Services – Senior Process Associate –German - Remote PL - LIF016919

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Care Services – Senior Process Associate –German - Remote PL
Customer Care Specialist will be responsible for providing administrative front and back-office support to the Technical Service Organization in the assigned geographical territory and ensuring complete customer satisfaction with end customers and internal business stakeholders

Responsibilities

Delivering exceptional level of service to our customers involving several key responsibilities that include:

• Response to customer inquiries via e-mail, telephone, fax, or system

• Dealing with the service requests, making service order entries in SAP/ Service Max, handling engineers schedule, engineers dispatch and other such requests

• Order processing in relevant customer service systems which includes orders entry, maintenance, update, status progress reviews

• Develop and deliver analytical reports/dashboards to support key stakeholders as needed/required utilizing data and tools

• Support systems-related administrative functions for ServiceMax and SAP and ensure data accuracy as required

• Set-up and manage users as part of new user as needed

• Support the testing of new features, enhancements, and report on results as needed

• Instrument ordering (in some EU countries, other countries by Customer Service), Coordination, Planning, and data management in FSM with regular reporting to Technical Service and Commercial Team stakeholders during installation forecast calls (EU only)

• Coordinate with field teams to proactively avoid alerts/alarms and monitor and resolve remote alerts, alarms and/or connectivity issues as they arise

• Perform functions to ensure Life Sciences US Service Organization remains compliant with departmental procedures, Quality Systems, FDA and other relevant regulations

• Utilize systems to monitor and take action to correct non-compliant Cases/Work Orders or other as needed

• Participate in audits as needed

• Administer Field calibrated tools as needed to ensure compliance

• Collaborate with vendors and internal personnel to achieve desired results

• Ensure info/documentation for calibrated equipment is maintained up to date, properly stored and accessible

• Ensure non-conforming tools are identified and restored to a conforming state

• Provides ad-hoc support to internal and external stakeholders and collaborate to ensure service documentation and procedures are updated and compliant

• Perform other tasks requested by the manager to reach team objective or the company's objectives based on current needs

• Actively participate in the on-going assessment of customer support processes and incorporate approved improvements

• Successfully graduating the training plan attached to the position and the tasks
Develop and update process documentation as needed
Qualifications we seek in you
Minimum Qualifications / Skills


• Min. bachelor university degree

• Experience in Customer Service / Customer Care or Customer Support

• Strong stakeholders' management skills

• Excellent communication skills (verbal & written) and customer service skills

• Strong analytical and organizational skills

• Resilience and ability to work under pressure

• Fluency in spoken and written English & German is a must (any other European language would be a plus)

• Very good knowledge of Microsoft Office for work purposes esp. Outlook, Excel. ServiceMax knowledge would be extra advantage as well as any kind of workflow / voice solution systems

• Experience in customer service for the lab / medical device business would be desired

• Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures

• Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies

• Anticipates, identifies, and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up, and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer
Preferred Qualifications/ Skills


• Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals
Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions

• Excellent English & German language skills

• Standard shift availability

What can we offer?


• Attractive salary

• Stable job offer – employment contract

• Various trainings (initiating, soft skills)

• Possibility of development

• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

#J-18808-Ljbffr

  • Customer Care Services

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Description - Customer Care Services - Senior Process Associate –English - Remote PL (LIF Customer Care Services - Senior Process Associate –English - Remote PL - LIF016895 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our...

  • Customer Care Services

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Description - Customer Care Services - Senior Process Associate –Dutch - Remote EMEA/EU (LIF Customer Care Services - Senior Process Associate –Dutch - Remote EMEA/EU - LIF016965 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by...

  • Customer Care Services

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Description - Customer Care Services - Senior Process Associate –Swedish- Remote PL (LIF Customer Care Services - Senior Process Associate –Swedish- Remote PL - LIF016357 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate...

  • Customer Care Services

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm known for creating outcomes that shape the future. With over 125,000 talented individuals spread across 30+ countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to delivering lasting value for our clients. Our purpose - the relentless pursuit of a world that...

  • Customer Care

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska OLYMPUS Business Services sp. z o.o. Pełny etat

    Customer Care - Sales Support Senior Team LeadYour responsibilitiesManagement of daily Sales Support operations in cooperation with the Manager. Leading, developing, and supporting the Sales Support team which is providing services to the subsidiaries within the DACH region. Creating process documentation and reviewing desktop procedures. Driving results for...

  • Associate, Global Customer Care, International Case Management with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Without Limits. At Smith+Nephew, we innovate and produce technology to enhance the quality of life.The position of Associate, Global Customer Care, International Case Management involves managing customer cases from various regions as designated by local teams on the Salesforce cloud platform. This includes receiving, processing, and efficiently...

  • Senior Associate

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    Senior Associate - OTC (Disputes) with Italian page is loaded Senior Associate - OTC (Disputes) with Italian Apply locations POL - Wroclaw time type Full time posted on Posted 21 Days Ago job requisition id R75070 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is hiring Senior Associate -...

  • Associate, Global Customer Care, International Order Management

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Job Advert Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Associate will support all aspects of order entry and order management for sales and consignment orders received for a given market (Germany, Austria, Switzerland or Poland). The role will ensure all orders are processed accurately and on...

  • Collection Cash Flow Improvement Project – Senior Process Associate

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Description - Collection Cash Flow Improvement Project – Senior Process Associate - French - Remote Poland (LIF Collection Cash Flow Improvement Project – Senior Process Associate - French - Remote Poland - LIF016561 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people...

  • Order Management – Senior Process Associate

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Job Description - Order Management – Senior Process Associate - Dutch – Remote PL (HEA Order Management – Senior Process Associate - Dutch – Remote PL - HEA011360 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate...

  • Customer Care

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska OLYMPUS Business Services sp. z o.o. Pełny etat

    Customer Care - Sales Support ManagerYour responsibilitiesLeads and motivates order processing team leads and members in the business center. Ensures achievement of performance and quality standards defined for the team. Conducts regular performance reviews and analyses by monitoring and interpreting KPIs. Manages budgeting and forecasting for order...

  • Associate, Global Customer Care with Italian, International Order Management

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Associate, Global Customer Care with Italian, International OM Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Associate with Italian will support all aspects of order entry and order management for sales and consignment orders received for a given market. The role will ensure all orders are...

  • Associate, Global Customer Care, International Case Management with Spanish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and...

  • OTC Senior Process Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our...

  • Senior Payroll Specialist with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of...

  • Senior HR Operations Specialist with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska HR|HUB SP Z O O Pełny etat

    Senior HR Operations Specialist with German - Wrocław, hybrid (2 days in the office, 3 days remote) Responsibilities• Conduct intake for all HR Operations related inquiries and transfer them to appropriate parties, as necessary• Ensure timely resolution of cases and follow through cases to completion to provide best customer experience aligned with...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. Specializing in permanent and temporary recruitment, our headquarters are located in Poznań, with branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company providing professional services in technology, operations, and...

  • Senior Contract Management Legal Associate with English

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska FACTOR Pełny etat

    Senior Contract Management Legal Associate with English Wrocław Wrocław, Lower Silesian Voivodeship, Polska Senior Contract Management Legal Associate with EnglishYour responsibilitiesBe part of a team committed to overall delivery of services and compliance with all delivery commitments to the client;Draft and negotiate a wide range of contracts including...

  • Associate OTC

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Associate OTC. As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for...

  • Senior Customer Experience Manager with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    Driving to achieve Infor's vision of:We succeed only when our customers succeed. Our CEM is the point of contact for Infor's customers to achieve superior outcomes by leveraging our continuously evolving, differentiated solutions. Our products and services, combined with deep industry expertise, lead directly to better agility, deeper business insights, and...