Senior HR Operations Specialist with German

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska HR|HUB SP Z O O Pełny etat

Senior HR Operations Specialist with German - Wrocław, hybrid (2 days in the office, 3 days remote)

Responsibilities


• Conduct intake for all HR Operations related inquiries and transfer them to appropriate parties, as necessary


• Ensure timely resolution of cases and follow through cases to completion to provide best customer experience aligned with defined metrics


• Track and monitor cases to identify root cause of issues


• Administer HR employee Life-Cycle Transactions using state of the art HR systems like Workday, PeopleDoc, etc.


• Leverage knowledge-base to provide consistent customer service


• Provide feedback for ongoing process improvement; identify trends and knowledge base needs and provide insight to increase operational efficiencies


• Ensure all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers


• Create and maintain relevant process documentation, update knowledge database as required


• Acting as SME for the team on operational topics and complex cases


• Support onboarding of newcomers (buddy), support knowledge sharing and proces improvements in the team


• Support projects assigned by the manager

Requirements


• Minimum 2 years of HR Operations experience, preferably within international environment in HR Management (Shared Services Operations will be an advantage)


• Advanced German and English


• Experience in Workday and ticketing tool eg Service Now


• Documentation proficiency for recording inquiry resolution and escalation in the case management system


• Experience in process transition and process documentation preparation (SOP) would be an advantage


• Experience in collaborating with German Worker's Council will be an advantage

Offer:

  • An employment contract and competitive salary.
  • The possibility of hybrid work (2 days in the office, 3 days remote).
  • Flexible working hours.
  • Private medical care.
  • A cafeteria system (Multisport card, cinema tickets, online shopping, etc.).
  • Reimbursement of language course costs.
  • The possibility of working abroad (up to 30 days per year).
  • A referral program.
  • An annual bonus system and regular salary increases.

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