![HR|HUB SP Z O O](https://media.trabajo.org/img/noimg.jpg)
Senior HR Operations Specialist z NIEMIECKIM
2 tygodni temu
Senior HR Operations Specialist with German - Wrocław, hybrydowo (2 dni w biurze, 3 dni zdalnie)
Obowiązki:
- Obsługa HRowa - przyjmowanie zapytań związanych z HR Operations oraz przekazywanie ich do odpowiednich osób, gdy jest to konieczne
- Zapewnienie terminowego rozwiązywania spraw i monitorowanie ich aż do zakończenia, aby zagwarantować najwyższy poziom doświadczeń klienta, zgodnie z ustalonymi wskaźnikami.
- Śledzenie i monitorowanie spraw w celu identyfikacji podstawowych przyczyn problemów.
- Zarządzanie operacjami związanymi z cyklem życia pracownika przy użyciu zaawansowanych systemów HR (Workday, PeopleDoc itp.)
- Wykorzystanie bazy wiedzy do zapewnienia spójnej i profesjonalnej obsługi klienta.
- Tworzenie i utrzymywanie aktualnej dokumentacji procesów oraz aktualizacja bazy wiedzy zgodnie z potrzebami.
- Pełnienie roli eksperta merytorycznego dla zespołu w kwestiach operacyjnych i skomplikowanych przypadkach.
- Wsparcie w procesie onboardingu nowych pracowników, wspieranie dzielenia się wiedzą oraz doskonalenie procesów w zespole.
- Wsparcie projektów przydzielonych przez przełożonego.
Wymagania:
- Minimum 2 lata doświadczenia w HR Operations, najlepiej w międzynarodowym środowisku
- Doświadczenie w Shared Services Operations/ BPO będzie dodatkowym atutem
- Zaawansowana znajomość języka niemieckiego i angielskiego
- Doświadczenie w pracy z systemem Workday oraz ticketing tool, np. Service Now.
- Zapewnienie zgodności z wymaganymi procedurami
- Doświadczenie w process transition oraz przygotowywaniu dokumentacji procesowej (SOP) będzie dodatkowym atutem.
- Doświadczenie we współpracy z niemiecką Worker's Council będzie dodatkowym atutem.
Oferujemy:
- Umowę o pracę i konkurencyjne wynagrodzenie.
- Możliwość pracy hybrydowej (2 dni w biurze, 3 dni zdalnie).
- Elastyczne godziny pracy
- Prywatną opiekę medyczną.
- System kafeteryjny (karta Multisport, bilety do kina, zakupy online itp.).
- Zwrot kosztów kursów językowych.
- Możliwość pracy za granicą (do 30 dni w roku).
- Program poleceń.
- System premii rocznych oraz regularne podwyżki.
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