Global Customer Service Analyst

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You'll Make in this Role:

As a Global Customer Service Analyst , you have the incredible opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

Customer order management in SAP and customer case management in Salesforce. Own end-to-end order management process for assigned cross-border customers. Collaborates with cross-functional teams to manage global order end-to-end processes (Sales, Marketing, Credit, Planning, Warehouse, Logistics, Freight Forwarders, Customer Issue Resolution, and other parties as needed). Manages activities related to sourcing, transportation, and delivery of cross-border orders throughout the entire supply chain and support all aspects of the customer relationship. Consistently apply 3M export and global regulatory policies and procedures for internationally destined shipments to meet global trade requirements and minimize risks and anticipate and identify customer requirements in an export-import process.

Your Skills and Expertise:

Bachelor's degree with an emphasis in International Business, Foreign Trade, and Customs, Global Supply Chain, or Logistics is highly desirable. Minimum 2 years combined international customer service experience in a manufacturing environment, export control, global transportation, logistics (would have an advantage with an understanding of Incoterms, Free Trade Agreements, Export/Import documentation, Harmonized Tariff Codes, global sourcing or similar). English proficiency both verbal and written (minimum C1 level). Microsoft Office suite knowledge. Able to adapt to a rapidly changing global environment and superior attention to details.

Additional qualifications that could help you succeed even further in this role include:

SAP and Salesforce knowledge. Experience working with global companies in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers in different geographies. Basic knowledge of export/import documentation, ECCNs, harmonized tariff codes, Country of Origin, routed export transactions, Incoterms rules, ocean/air freight, IATA/IMO regulations, letters of credit, global sourcing/cross-trade/F2F deliveries, etc. Ability to work in culture of compliance. Strong interpersonal and relationship building skills.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a respectful, inclusive, and friendly environment with open door policy Professional training and onboarding package Supporting your professional development, possibility to gain certifications/co-founding studies Supporting your work-life balance through being a part of community groups, CSR actions, volunteering Internal integration events Holiday Bonus Work Your Way (office/hybrid/remote)

Please provide CV in English version.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

  • Global Customer Service Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Global Customer Service Analyst (f/m/x) page is loaded Global Customer Service Analyst (f/m/x) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted 6 Days Ago job requisition id R Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your...

  • Junior Quality Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Majorel Poland Global Pełny etat

    Job Title: Junior Quality Analyst - Fluent GermanAbout the Company: Join a dynamic team that fully supports you in your role and more. At our location in Wrocław, we are currently seeking a Junior Quality Analyst with fluency in German for a 7-month contract.Full Timewith/without Professional ExperienceOverall Job PurposeThis role provides you the...

  • Junior Customer Finance Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Becton, Dickinson and Company Pełny etat

    Junior Customer Finance Analyst - Hybrid Job Description SummaryAs a Customer Finance Analyst, you will be responsible for reporting and analysis of Customer Finance data. Our key metrics need to be supervised and the most important trends need to be interpreted so that the right decisions are made along the quote to cash process.This role will deliver...

  • Customer Finance Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Becton, Dickinson and Company Pełny etat

    Job Description SummaryAs a Customer Finance Analyst, you will be responsible for reporting and analysis of Customer Finance data. Our key metrics need to be supervised and the most important trends need to be interpreted so that the right decisions are made along the quote to cash process.Job DescriptionWe are the makers of possibleBD is one of the largest...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Movate Technologies Services Limited Pełny etat

    Customer Service RepresentativeJob title: Customer Service RepresentativeLocation: Wroclaw, Poland (Onsite)Education: High School DiplomaExperience: 1+ years of experience in a Customer Service RoleNo of Openings: 10+Summary:Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media...

  • Customer Service Representative with Finnish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Finnish (m/f/x*) page is loaded Customer Service Representative with Finnish (m/f/x*) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a...

  • CO - Customer Service Representative with Danish and Norwegian (m/f/x)

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    CO - Customer Service Representative with Danish and Norwegian (m/f/x) page is loaded CO - Customer Service Representative with Danish and Norwegian (m/f/x) Apply remote type Remote locations PL, WROCLAW time type Full time posted on Posted 7 Days Ago job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where...

  • Customer Service Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska DSV Pełny etat

    Time Type: Full TimePLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering transport orders to the system Ongoing clients support, providing information Providing a high level of customer service quality Preparing reports for customers OUR EXPECTATIONS...

  • Customer Service Representative with Danish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Representative with Danish (m/f/x) page is loaded Customer Service Representative with Danish (m/f/x) Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major...

  • Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3400 Kyndryl Global Services Delivery Centre Polska Sp. z o.o Pełny etat

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • CO Senior Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    CO Senior Analyst - Customer Issue Resolution with Dutch (m/f/x) page is loaded CO Senior Analyst - Customer Issue Resolution with Dutch (m/f/x) Apply remote type Remote locations PL, WROCLAW time type Full time posted on Posted 6 Days Ago job requisition id R Job Description:Job Title:CO Senior Analyst - Customer Issue Resolution with Dutch (m/f/x) Job...

  • Customer Service Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska DSV Road GmbH Pełny etat

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS YOUR TASKS Pricing for customers Verification and entering...

  • CO Senior Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Title: CO Senior Analyst - Customer Issue Resolution (m/f/x)The Impact You'll Make in this RoleAs a Senior Analyst - Customer Issue Resolution, you'll have the chance to collaborate with diverse and innovative individuals from around the globe.Here's how you'll make a difference:End-to-End Customer Issue Resolution (CIR) Management - handling billing,...

  • Customer Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Mouser Electronics Pełny etat

    We continue to grow. Grow with u s For the expansion of our team in Wroclaw, Poland, we are in search of an engaged and competent person at the earliest possible start date for the position of Customer Service Representative (m/f/d) What to expect: • Providing comprehensive and individual support of customer inquiries via telephone, web, e-mail...

  • Specialist, Customer Service

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Oras Pełny etat

    Do you want to join us in making water experiences smart and sustainable?We are looking for a Customer Service, Specialist (Master Data/ Back Office)to join our team at Service Shared Centre in Wrocław.In Sales Department we are mostly focused on B2B business. Our goods are distributed from Australia through Middle East to Canada. Main markets are located...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. Group Poland Pełny etat

    Junior Customer Service Representative with German We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. We specialize in permanent and temporary recruitment. Our headquarters are located in Poznań, and we also have branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company...

  • Customer Service Representative with Finnish

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Representative with Swedish

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...

  • Customer Service Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Oras Pełny etat

    Do you want to join us in making water experiences smart and sustainable? With us, you will join a "Big Small Company": Big enough to be international and small enough to have an impact in every role. We invite you to rethink our ways of working to create the Perfect Flow, for people, products, processes and your career.Shared Service Centerin Wrocław is...

  • Junior Customer Service Representative with German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

    We are an international recruitment agency established in 1987 in Israel and operating in Poland since 2014. Specializing in permanent and temporary recruitment, our headquarters are located in Poznań, with branches in Warsaw, Gdańsk, and Wrocław. Currently, for our client - a global company providing professional services in technology, operations, and...