Customer Care Agent

6 dni temu


Wrocław, Województwo dolnośląskie, Polska Coyote Logistics Pełny etat
Our requirements
  • Must be fluent in English (Polish not required)
  • Effective communication and customer service skills
  • Extreme multi-tasking and prioritizing ability
  • Attention to detail and confident decision-making skills
  • No transportation experience necessary
  • Available:
  • Open positions: 5
  • Shift: Monday – Friday 06:00 – 14:00
  • Mode: Hybrid available after training
Recruitment process:
  • E-skill assessment – 25 min online assessment to check customer centric skills
  • Phone call
  • Job interview
Your responsibilities:
  • Answer inbound calls and assist carriers and shippers as needed
  • Make outbound calls to track and update status of existing shipments
  • Create incidents as needed and notify appropriate parties, escalating where necessary
  • Build and maintain relationships with external carrier & customer contacts and internal sales and ops reps
  • Understand account operations and execute on exceptional customer service
  • Register incidents in Internal system

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