Keepbiz customer support representative

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat

Join our dynamic team

At our innovative IT company – a top European cloud and hosting provider that operates globally – you will have the opportunity to:

  • Get familiar with our range of services
  • Enhance your soft skills
  • Learn to identify and deliver effective solutions for our diverse clientele

Your key duties entail:

  • Being the primary point of contact for customers worldwide
  • Showing empathy and resolving issues related to billing and administrative matters
  • Engaging in specific projects and tasks
  • Promoting OVHcloud's strong reputation for expertise and exceptional customer care

Your potential influence:

In 6 months:

  • Becoming proficient in troubleshooting common customer concerns
  • Gaining insight into our product range and customer requirements

And in 1 year:

  • Providing advanced solutions to customer issues
  • Starting to enhance your technical skills through our tailored training schemes

Mandatory qualifications:

  • Proficiency in Polish, English, and one more language (Italian, Spanish, or German)
  • Willingness to work varied shifts during Monday to Friday, 8AM – 6PM
  • Outstanding communication abilities
  • Self-sufficiency and inquisitiveness in problem-solving
  • Customer-focused mindset
  • Effective prioritization skills
  • Capability to collaborate well with a team
  • Desire to engage with new technologies and grow professionally

Extra points for:

Previous experience in a comparable role like Help Desk or Service Desk in an IT setting.



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