Keepbiz customer support representative
2 tygodni temu
Join our dynamic team
At our innovative IT company – a top European cloud and hosting provider that operates globally – you will have the opportunity to:
- Get familiar with our range of services
- Enhance your soft skills
- Learn to identify and deliver effective solutions for our diverse clientele
Your key duties entail:
- Being the primary point of contact for customers worldwide
- Showing empathy and resolving issues related to billing and administrative matters
- Engaging in specific projects and tasks
- Promoting OVHcloud's strong reputation for expertise and exceptional customer care
Your potential influence:
In 6 months:
- Becoming proficient in troubleshooting common customer concerns
- Gaining insight into our product range and customer requirements
And in 1 year:
- Providing advanced solutions to customer issues
- Starting to enhance your technical skills through our tailored training schemes
Mandatory qualifications:
- Proficiency in Polish, English, and one more language (Italian, Spanish, or German)
- Willingness to work varied shifts during Monday to Friday, 8AM – 6PM
- Outstanding communication abilities
- Self-sufficiency and inquisitiveness in problem-solving
- Customer-focused mindset
- Effective prioritization skills
- Capability to collaborate well with a team
- Desire to engage with new technologies and grow professionally
Extra points for:
Previous experience in a comparable role like Help Desk or Service Desk in an IT setting.
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