Customer Service Specialist Jobs In Gdańsk

1 tydzień temu


Gdańsk, Pomerania, Polska Arla Global Shared Services Pełny etat
Customer Service Specialist Jobs In Gdańsk | Arla Global Shared Services
Depending on your profile, you will be doing some of this:
  • Working with order handling
  • Registering, tracking and resolving disputes and queries from customers over the phone and in writing
  • Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
  • Reporting to relevant Business units
  • Working with customer master data
  • Participating in improvement initiatives and projects
  • Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists – good if you know these programs, but not mandatory
  • Maintaining effective and efficient communication with internal and external customers
  • Taking part in documentation review based on established guidelines and standards
  • Some 'on call' out of office hours may be required and will be agreed.
Who are you?
  • An entrepreneurial mindset that is attracted to join a brand new team
  • Strong communication and service skills
  • English (need) – Danish, German, French (nice)
  • An ability and will to work with colleagues in a ONE team spirit
  • Thriving in a support centre with high activity
  • Detail orientation & structure
  • Proactive-predictive actions
  • High commitment to deliver and work to improve existing services
  • A flair for IT/systems
  • A customer centric & solution-oriented approach
  • Digital proficiency and curiosity
  • 1-3 years of relevant professional experience
  • Knowledge and understanding of Arla systems like SAP and CSM (nice)

#J-18808-Ljbffr

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