Technical Leader SVS

Technical Leader SVS (Solution Validation Services)

Location:

Krakow, Poland

Area of Interest

Customer Experience

Job Type

Professional

Cloud and Data Center, Networking, Service Provider

Job Id

You will join an organization of Test Engineers and Test Managers to support analysis and validation for large projects across our EMEA region.

You'll need to be ready to work optimally with end customers, sales, services and development engineering, acting as a connection between them while supporting each groups priorities. You should understand sophisticated designs and configurations, detail test requirements and smooth reporting. Ultimately, you'll lead that responsibility to build that client confidence to deploy such a solution.

Solution Validation Services, as part of Cisco Customer Experience supports our clients and end users with unusual validation of scaled pre deployment or network migration services. Tailored towards new technologies such as ACI / SDA, NFV, Cloud, SD WAN, IoE / IoT, Cisco's Investment in SVS labs globally provides a platform for ranged validation of such technologies. Building industry recognition for quality and redefining our clients network deployment experience while giving an exciting environment to both learn and grow new skills.

What You'll Do

• Lead validation projects on technology design, software releases, new Cisco technology solutions validation to help customer accelerate technology adoption
• Drive customer technology transitions, influencing solution architectures and services
• Support presale activities and translate business requirements into solution design
• Work closely with SVS Regional leadership to ensure delivery readiness based on the skillsets needed to support SVS offers and opportunity pipeline
• Mentor, coach and guide other consultants and engineers on the project to enable them for delivery
• Ensure smooth closure of engagements using relationship with the customer and guide them to the next steps.
• Review test plans and design changes related to area of responsibility with account teams and customers
• Understanding of product level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios
• Tackle complex, multi-functional issues that cross many technologies in Core and Edge networking
• Create and deliver customer collateral, portals, documentation and knowledge transfer
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services' strategies and goals
• Extensive technical knowledge of at least two technology domains plus "one mile wide and one inch deep" knowledge of other technical, operational and enterprise architecture domains following a 'T' shape model
• Play the role of an individual contributor

Decision Making / Impact

• Connects with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.
• Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.
• Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.
• Ability to understand and communicate project scope and map it to customer business goals and objectives

Role and specific responsabilities

• Work extensively with customers along with appropriate internal and external partner (e.g. Cisco account teams, partners) on the validation strategy /deployment/optimization of Cisco services and solutions
• Take leadership role in execution of delivery projects. Actively monitors and reviews the work of junior members of the team and provides coaching and guidance as needed.
• Work with SVS BDM's on pre-sales activities like scoping , creating LOE's
• Create, review and approve project work e.g. Detailed test plan (DTP), Joint Test plan on record (JTPOR), End of Test report(EOTR) etc.
• Identify avenues for automation ideation; lead and work with team of consulting engineers to implement automation idea for delivery perfection and efficiency
• Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of sophisticated customer problems across a broad range of technologies.
• Lead incubation efforts to develop new & upcoming technology skill sets in the team.

Who You'll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

• Typically requires BS/BE/BTech degree or equivalent with 15+ years of experience in a similar job role.
• Knowledge of software programmability (Python/ansible/Rest APIs), automation, orchestration and/or virtualization is desired
• Demonstrable experience in Installation, Configuration and troubleshooting of Cisco Routers and switches.
• Experienced in customer facing roles including pre-sales and / or service delivery roles.
• Ensure Delivery Readiness for new & changed offers (working with CXPM & BUs)
• Expert & Professional level Cisco certifications like CCIE, CCNP are highly desired.
• Excellent written and verbal communication, interpersonal and presentation skills. Ability to function in ambiguous circumstances. Possesses customer consulting skills including ability to establish relationships with customers, engineers, managers level & above.
• Hands-on experience with traffic generator tools like Spirent and Ixia is mandatory.
• Proven ability to document appropriate technical information to serve as base for training, technical operations run books and knowledge objects.
  
  Strong understanding, experience & expertise on minimum two technology areas mentioned below:
  
  
  • ENT & Service Provide Technologies ( ASR1K, ASR900,CRS,ISR1K, ISR4K, ASR9K, NCS500,NCS5500, NCS5700, 8000 series routers, Cat9K, Cat8K, Cat6K series switches; BGP, OSPF, ISIS, IPv4/IPv6, MPLS, Multicast, Traffic engineering ,Security, QoS , HSRP, VRRP, VLAN, VTP, STP, RSTP, MSTP etc.; wireless and security products & technologies is highly desired; Cisco SDWAN & SDA technologies is preferred)
    
    

Data Centre Technologies ( Nexus 2K/5K/7K/9K platform knowledge and hands on experience; VXLAN, BGP EVPN, OTV, LISP; Cisco ACI technologies and concepts; Experience in designing data centre solutions from traditional DC standalone Nexus design to VXLAN Fabric based SDN solutions leveraging Single-Site Fabrics, ACI Multi Pod & Multisite Fabric architectures

Cisco Mobility Technologies ( Mobility Technology Domain - 2G, 3G or 4G LTE Mobile Packet Core networks; troubleshooting in Cisco ASR 5K based GGSN & SGSN; 5G Evolved Packet Core network integration/testing; interfaces & protocols i.e. Diameter, IP,SIP,S1AP/NAS; E2E integration/testing of Container EPC - MME, S/P-GW-C and S/P-GW-U; GTP, DIAMETER, S1AP, NAS, SIGTRAN, CAMEL, BSSGP and RANAP)

Cisco Mobility Technologies ( Mobility Technology Domain - 2G, 3G or 4G LTE Mobile Packet Core networks; troubleshooting in Cisco ASR 5K based GGSN & SGSN; 5G Evolved Packet Core network integration/testing; interfaces & protocols i.e. Diameter, IP,SIP,S1AP/NAS; E2E integration/testing of Container EPC - MME, S/P-GW-C and S/P-GW-U; GTP, DIAMETER, S1AP, NAS, SIGTRAN, CAMEL, BSSGP and RANAP)

• SP-Cloud Technologies ( Openstack, VNF's, Network Services Orchestrator(NSO), Elastic Services Controller(ESC); Micro services architecture NetConf, Yang Modelling, Tail-f/NCS/NSO)
  
  

Leadership / Autonomy

• Work independently without any supervision. Translates worldwide team goals into own work assignments.
• Mentor and develop others. Involved in strategic projects with high visibility. The emphasis is on complexity, active participant/initiator and leader.
• Takes ownership for team initiatives and then drives ongoing evaluation and success
  
  

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Sign up to receive notifications of similar jobs
#J-18808-Ljbffr

---