Ops & Support Lead, Freight EU
2 tygodni temu
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs.
We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily.
Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world.
Amazon Freight spins Amazon's broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations Overview.Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight's Shipper Support and Transportation Execution.
We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey.
We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.
Customer Success OverviewAmazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Customer Success Lead. The successful candidate is a people leader in a fast paced, dynamic and customer obsessed business.
They are able to engage, direct and support a team whose role it is to safely and efficiently create orders and transport customer shipments across the UK and Europe.
This leader is responsible for customer outcomes delivered via a multi-contact center environment.
The Customer Success Lead is an experienced people leader who understands customer centricity and operational management and can combine both into a world class customer offering.
The candidate should be customer obsessed We are looking for candidates with experience in leading people in a customer contact environment, with experience in both inbound and outbound communication channels.
Key job responsibilities- Direct communication with largest sized enterprise customers
- Lead a team of Operational Support Associates to effectively drive a best in class service to our customers
- Identify and suggest service enhancements in order to continuously improve the customer offering. leading small to medium scale projects
- Actively manage complaints or escalation, taking ownership for the full life cycle of resolution
- Manage and engage with multiple Amazon Freight and Internal stakeholders to ensure best outcomes for Customers and the business
- Experience in people management
- Work collaboratively with Amazon Freight business units to highlight areas of customer service deviation
- Bring associate and Customer perspective to decision making. Have a strong business acumen with experience of managing key performance indicators
- Leverage your people leader experience to guide the team through excellent communication, decision making, coaching and personal development planning.
Amazon Freight (AF) stands out as a trailblazing B2B start-up within Amazon Transportation Services in Europe. Its start-up nature requires flexibility, adaptability, and a keen understanding of evolving landscapes.
This role is one of the frontline leaders within the AF EU Operations, Customer Success, which is part of the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution.
The Customer Success team is responsible for planning and scheduling the transport orders placed by some of our largest enterprise customers (Shippers), and providing them with world class support at each step of their journey.
We are open to hiring candidates to work out of one of the following locations:Virtual Location - POL
Experience in program or project management
- Experience in supply chain
- Experienced in Operations
- Experience in managing people (leading a team)
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelor's degree or equivalent
#J-18808-Ljbffr
-
Master Data Freight
2 tygodni temu
Warszawa, Mazovia, Polska Bacardi-Martini Pełny etatWITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO:Freight Master Data:Work in several system environment (BI, APO, ECC, External sources).Maintain freight master data tables for new customer, carriers or routes creation.Regularly improve completeness and quality of data.Guarantee a regular and accurate freight rate population.Responsible...
-
Operations Support Lead
4 tygodni temu
Warszawa, Mazovia, Polska Equinix Pełny etatWho are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Operations Support Lead
2 miesięcy temu
Warszawa, Mazovia, Polska Equinix Pełny etatWho are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...
-
Ml Ops Engineer
2 tygodni temu
Warszawa, Mazovia, Polska SQUARE ONE RESOURCES Sp. Z O.o. Pełny etatTechnologies-expected : Microsoft Azure Databricks Python SQL Git technologies-optional : Dash Shiny R Streamlit about-project : Together with one of our esteemed clients, a leader in the Fast-Moving Consumer Goods (FMCG) sector, we are seeking a talented and driven ML Ops Engineer to join their dynamic team.Check out the position below and if you are...
-
ML Ops Engineer
2 tygodni temu
Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etatTogether with one of our esteemed clients, a leader in the Fast-Moving Consumer Goods (FMCG) sector, we are seeking a talented and driven ML Ops Engineer to join their dynamic team.Check out the position below and if you are interested in this opportunity, please apply by sending us your CV in Microsoft Word/PDF format.ML Ops EngineerYour...
-
Senior Buyer – Primary Freight
2 tygodni temu
Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etatAs a Senior Buyer for Primary Freight, you will be working closely with Procurement Manager for Warehouse and Distribution – you will be responsible for Sea and Road Freight categories.In the role you will be responsible for the collection of supplier, market, category and internal business data and information. You will ensure the delivery of measurable...
-
Team Lead Development Expertise and Support
2 tygodni temu
Warszawa, Mazovia, Polska RWE AG Pełny etatRWE Renewables Poland Sp. z o.oTo start as soon as possible, full time, permanentFunctional area: Project Development Provide expert development support in the area of environmental permitting, zoning, building permits, grid connection, process and document management to the Polish PV and Wind Onshore development teams. Support delivery of solar PV, wind...
-
Engineering Fullstack Lead
2 tygodni temu
Warszawa, Mazovia, Polska Adaid Eu Pełny etatEngineering Fullstack Lead (future CTO of the start-up)Education platform for mid and enterprise companies (end to end development from the beginning) – join if you want to be a part of this pioneer projectResponsibilitiesAbout the role:– The role would lead cross functional scrum teams in React, VueJS, NodeJS stack– The role will lead the design,...
-
Lead Devops For Cloud Services
2 tygodni temu
Warszawa, Mazovia, Polska Samsung R&d Institute Poland Pełny etatTechnologies-expected : AWS Kubernetes Terraform Helm Git Hub Actions Argo CD Hashi Corp Vault Prometheus Okta about-project : We are looking for exceptional Dev Ops Team Lead to join our growing team.If you are a natural leader, like working in a technically stimulating and challenging environment, and thrive on making a significant impact within an...
-
Demand Generation Lead
2 tygodni temu
Warszawa, Mazovia, Polska Livespace Pełny etatOverviewPosition: Demand Generation LeadSeniority: Senior Manager with a minimum of 5 years of experience in B2B marketingCompensation: PLN 18k net (B2B contract) or PLN 15k gross (UoP contract)Ideal candidate: worked for ca. 5 years as a PPC specialist, has already some broader experience (e.g. as marketing manager or demand gen specialist, or tried also...
-
Developer (EU candidates only)
2 tygodni temu
Warszawa, Mazovia, Polska GLOBRECS | Global Recruitment Solutions Pełny etatGLOBRECS | Global Recruitment Solutions is a Ukrainian-Polish company specializing in fast and accurate search for the best software developers, and various IT engineers throughout Europe and North America.We are looking for a Full Stack Developer for our client – an outsourcing IT company. It's a remote job for those, who are located in...
-
Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Wolt Pełny etatWith our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers...
-
Cloud / Devops Senior Architect
2 tygodni temu
Warszawa, Mazovia, Polska Simplelogic Sp. Z O.o. Pełny etatTechnologies-expected : AWS Azure Dev Ops Google Cloud Platform Kubernetes Docker Terraform Ansible Crossplane Argo CD Flux Jenkins Git Lab CI Prometheus Grafana ELK Stack about-project : The Senior Cloud/Dev Ops Architect/SRE plays a pivotal role in shaping the cloud strategy and implementation for our organization.This position is responsible for designing...
-
Support Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska Wolt Pełny etatJob Description With exceptional customer service, the support teams play a vital role in maintaining the cohesion of the marketplace. Ensuring seamless operations between customers, restaurant partners, and courier partners is key. As the Lead of our Support team, you will oversee our local support team, setting a high-quality standard of service for our...
-
PMO Support Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Motorola Solutions Pełny etatJob Description The Support Specialist responsibilities include: Supporting the execution of Workflow processes covering: iProcurement Purchase Order Requests including invoicing where applicable Risk Release or Expenditure Approvals Project Start and Close Requests Customer Change Orders Other workflows in development or to be determined Help...
-
Systems Engineer/Technical Customer Support
2 tygodni temu
Warszawa, Mazovia, Polska Wabtec Pełny etatWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...
-
VP Head of Engineering amp Site Leader Poland
2 tygodni temu
Warszawa, Mazovia, Polska CLevelCrossing Pełny etatVP Head of Engineering amp Site Leader PolandPosted on Jun 22, 2022 Apply for this job your email: upload resume: ProfileVP Head of Engineering & Site Leader PolandSee yourself at Twilio.Join the team as aVP Head of Engineering & Site Leader PolandWho we are & why we're hiringTwilio powers real-time business communications and data solutions that...
-
MEU ECO Fee team lead
2 tygodni temu
Warszawa, Mazovia, Polska Mondelēz International Pełny etatDescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You will lead a team responsible for preparing ECO Fee declarations for countries across the EU.The team consists of declaration experts and data analysts ensuring the accuracy of SAP master data maintenance, including...
-
Lead Fullstack Engineer @
2 tygodni temu
Warszawa, Mazovia, Polska Arche Consulting Pełny etatLEAD FULL STACK ENGINEER About the employer: Our Client ranks at the top of the leading companies providing services at the highest level, allowing us to build modern and efficient businesses.The client's objective is to change business operational and technological models and adapt them to a rapidly changing world.What we offer: Contract of Employment or B2...
-
Sales Support Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Adaid Eu Pełny etatCześć, cieszymy się, że do nas zajrzałeś/aś. Jesteśmy Oktawave – największą polską chmurą publiczną należącą do Grupy K2. Dostarczamy rozwiązania multicloud oparte na chmurze własnej i globalnych dostawców tj. Amazon Web Services, Microsoft Azure, Google Cloud Platform. Zapewniamy pełne wsparcie w migracji i zarządzaniu chmurową...