Director - Enterprise IT & Productivity Systems

Position Summary:

SHEIN Global Security and Risk Management (GSRM) is a global security organization that oversees security infrastructure, risk management, data privacy, governance and regulatory compliance across SHEIN's global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles.

Here, innovation isn't simply about protecting and defending our company. We develop solutions that are practical today and scalable tomorrow; and we create collaborative teams dedicated to innovation across each of our businesses to share our common values and vision.

The Director of Enterprise IT & Productivity Systems primary focus will be ensuring that SHEIN logistic locations are fitted with appropriate networks and user technologies required for successful site operations. This Director within GSRM, is responsible for leading teams adherence to standard and scalable technologies and designs, while implementing and executing platforms, policies, playbooks and technologies. There will be a close interactive relationships between Global (IT) Information Technology, Global Network Infrastructure (GNI), Security Operations Center (SOC) and the Governance Risk & Compliance (GRC) teams supporting, IT, LAN/WAN network interconnectivity, incident response, compliance and connectivity establishment and resolution on a global scale. This leader will ensure all production network and security controls and technologies are evaluated, enabled, monitored, measured and built with efficacy and effectiveness to meet or exceed industry guidelines. This IT leader will help establish baselines, visibility to status and reporting of existing technologies, communicate baseline measurements, established polices and SLAs, across all aspects of the IT network and making recommendations for constant improvement, while keeping the business and customer experience of top priority.

This leader should have a deep technical understanding of host, application, network and basic network security practices, compliance, as well as all incident response protocols and practices. Must be familiar with security industry standards and best practices, and must be able to effectively work with development, application and operational counterparts, across a broad technical environment in all network andsecurity areas common within an e-commerce and enterprise technology industry. This leader will also assist in reporting to internal customers and their leadership, gap and growth areas ensuring all IT, networking and security contributing platforms and technologies are properly implemented, supported and operationalized to sufficiently met the needs for which they are deployed to connect and protect SHEIN confidential and proprietary data.

Core Responsibilities:

• position presents a leadership and hands-on opportunity demanding a thorough comprehension of enterprise technologies, network interconnectivity, and the ability to devise scalable and secure designs suitable for a continuously expanding environment.
• and familiarity of enterprise technologies inclusive and or similar to Active Directory (AD), MS Authenticator, OKTA, Device Management (Ex: InTune), Database, Microsoft Suite, Email, RDP, PKI, DDI, LAN/WAN, SD-WAN, Network Access Control (NAC), Stateful Connectivity, VPN, Etc.
• have a working knowledge of all enterprise type infrastructure, cloud connectivity providers, CDNs, AWS/Azure/Google Cloud/Tencent/Alibaba type providers and related architectures, for enterprise interconnects, data tunneling and reliable reachability.
• manage several distributed environments at large scale.
• and lead to standard, staffing responsibilities, maintenances, ticketing/reporting processes, all while baselining images, desktops/laptops, printers, LAN/WAN network interconnectivity supporting enterprise/warehouse users, warehouse automation system requirements and 3rd Party Connectivity.
• and be able appropriate personnel to troubleshoot end-to-end local and global remote office, user connectivity to enterprise locations and cloud-based infrastructure systems and services.
• be able to document to perfection, planned change activities (similar to SOP with backout plans) while adhering to change management processes.
• (and demonstrated) to document site technologies in detail via whiteboard and Visio type software, write clear and concise direction for operational support and maintain all documentation to company standard.
• engage with cross-functional leaders consistently, cultivating a relationship based on transparency and trust, while simultaneously delivering routine and standardized reports on key metrics.
• with the change management, threat hunting, vulnerability management and incident response functions and participate in any day-to-day cross functional relationships to fulfill business needs.
• Participate in creating and updating new strategy, project plans and policy documents based on technology direction and data protection requests that map to SHEIN's business requirements.
• needed liaise with standards and technology organization, advisory bodies and industry and peer working groups, as necessary, to ensure that the organization maintains a strong security posture and technical congruency.
• directly with business units to facilitate change requests, incident response protocols, data analysis, solution requirements and technology roadmaps to ensure compliance with industry and regulatory standards.
• credibility throughout the global organization by earning the reputation for being a well-documented and proactive leader.

Architect visibility/protection type technologies, sustaining high-availability service levels and ensure fulfillment of business-wide service levels.

• continuous effort to improve system uptime, standard security measures all while maintaining the best possible performance, streamline work processes and work cooperatively to provide a quality & seamless customer experience.

Skills and Qualifications:

• years of experience in enterprise Information Technology discipline with exposure and experience in networking, cloud and premise reachability and experience in logistic, supply, e-commerce, ISP or other technology industry preferred.
• knowledge of data privacy regulations and guidelines similar to GDPR, CCPA, PCI, CPA etc.
• building and running from ground up a mature, standard, segmented, highly available, geographically redundant, secure, platform managed network.
• have experience partnering with global ISP's for circuit provisioning, connectivity reporting and SLA adherence
• with change management lifecycle, development and regular preparation of management status and key metrics reports
• have strong process and procedure ownership experience for audit and control systems
• to translate network interconnectivity to enterprise and cloud resources from a technical perspective to business-line understanding and execution
• to work with extremely technical staff working on very sensitive subject areas and with extremely sensitive information
• level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity
• be able to support on-call, escalation and dynamic fast tempo production environments
• be a strong communicator with exceptional verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally.
• possess a Bachelor's degree or higher in the field of engineering, computer science or equivalent advance technology field of study

Education Level: Bachelor's Degree

Field of Study: Computer Engineering or Science, Distributed Retail Networks, Information Sciences Technology, Cyber Security or related fields

Certifications: Relevant certifications, such as MCSE, MCP, CISSP, CCSP, CISA and/or PMP are desired

Years of Experience: Generally, requires 8-10 years related experience in an engineer and leader type role.