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Junior Quality Analyst
2 tygodni temu
Junior Quality Analyst - Fluent German - 7 months contract
Job Title: Junior Quality Analyst - Fluent German
Reporting to: Quality Team Lead
Contract: fixed-term contract till December 31, 2024
Location: Krakow, Poland
Work type: Hybrid (3 days office/2 days home)
Product Area: Automated SiteLinks
Overall Job Purpose
This role provides you the chance to work alongside prestigious clients specialized in internet-based searching and video sharing platforms. As a Junior Quality Analyst, you will ensure the overall quality performance by simplifying issue handling. You will be responsible for meeting external and internal quality metrics, focusing on efficiency and continuous improvement to enhance customer and client satisfaction.
Duties and Responsibilities- Daily completion of quality and appeal reviews
- Provide quality feedback to agents after reviews
- Take actions to maintain or enhance SLA performance
- Participate in daily huddles with the QA Team Lead and Quality Analysts
- Analyze quality errors and propose corrective solutions
- Identify quality trends and develop solutions
- Report bugs and ensure their resolution
- Collaborate with colleagues to report cases effectively
- Conduct catch-ups and training sessions
- Contribute to innovation processes
- Support workflow requests
- Assist Team Lead with ad hoc tasks
- Must be fluent in German and English
- Excellent communication skills
- Attention to detail
- Ability to build effective relationships
- Strong integrity and professional conduct
- Results-oriented and goal-driven
- Problem-solving and decision-making skills
- Adaptability to change
- Excellent organization and analytical skills
- Capability to coach and deliver training
- Commitment to service excellence
Competencies
- Understanding the Role
- Solutions Oriented
- Initiative
- Collaboration
- Communication
- Organizational commitment
- Customer Focus
- Organization & Planning
- Analysis & Attention to detail
- Resilience & Adaptability
- Creativity & Innovation
About Majorel
Majorel creates exceptional customer experiences by leveraging talent, data, and technology to deliver tangible results for partners. Their vision is to be the trusted long-term customer engagement partner in a dynamic world.
At Majorel, diversity is celebrated, and they nurture a discrimination-free work environment based on equal employment opportunities for all. Respect, Excellence, and Creativity drive their success.
Disclaimer
The above description gives a snapshot of the committed environment and responsibilities. It's essential to perform varied tasks beyond the usual obligations occasionally.
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