![Infor Inc.](https://media.trabajo.org/img/noimg.jpg)
Product Support Analyst with German
2 tygodni temu
Country
Poland
City
Wroclaw
Job ID
40332
Department
Customer Support
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid
Position Summary
Resolves clients' questions or problems on use of product (chemical and pharmaceutical industry) over the telephone or Internet focusing on product functionality. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Manages workload effectively following Global Support procedures to ensure successful completion of tasks. Takes initiative to constantly develop skills given functional area of the product.
Key Responsibilities
- Serve as primary support liaison between company and customer and documents incidents in required tracking system
- Analyze reported issues, checks it directly on customer ́s end and reproduces in internal system
- Participate in issue solving process
- Communicate with Development and other departments (i.e. project managers) whenever necessary
- Upon request participate in special projects or teleconferences with customer
- Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management
- Very good or good command of German (C1),
- Great analytical skills,
- Readiness to speak to customers
- Full-time employment, with a flexible schedule
- Lunch co-financing – prepaid card
- The hardware you need
- International environment and working culture
- Language course
- A regular company meetup
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.
At Infor we value your privacy that's why we created a policy that you can read here .
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