Support Analyst

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Metegrity Pełny etat

Metegrity, a Met Inc. Division, is the developer of Visions; an asset management software for refineries and pipelines. Metegrity is looking to hire a candidate for the role of Support Analyst. The head office is based in Edmonton, Canada, but a position is available in Wrocław, Poland.

Currently we are looking for a communicative person with a willingness to learn and help others to use a software according our guidelines.

Responsibilities include:
  • Act as the initial point of contact for all support related inquires submitted by email, phone or through the Customer Portal
  • Perform troubleshooting and root cause analysis of user application issues
  • Gather required information from customer to facilitate troubleshooting
  • Replicate application issues in a test environment as required
  • Communicate with customers using email, phone and the Customer Portal as required
  • Document support issues according to the established procedures
  • Work with other teams as required to resolve customer issues
  • Escalate complex issues to Support Team Lead
  • Follow up with customers to ensure issues are resolved to the customer's satisfaction
  • Assist with management and maintenance of internal development, test and demo environments
Requirements include:
  • Exceptional oral and written communication skills in English
  • Exceptional analysis and troubleshooting skills
  • Ability and willingness to learn quickly
  • Great team player with a proactive attitude
  • Experience with Microsoft Desktop and Server operating systems
  • Higher education degree and/or relevant experience preferred
Experience in these areas would be an asset:
  • Oracle Database (basic installation, database creation and administration)
  • Basic knowledge of SQL
  • Basic knowledge of Linux
  • Basic knowledge of Microsoft Hyper-V
We offer:
  • Work in international environment
  • Training provided by Canadian team members
  • Dynamic and interesting projects using desktop and mobile platforms
  • Sport package - Benefit card allowing to access sport facilities
Post CV

First name *

Last name *

Email *

Attachment
only Word or PDF files

Data Collection Permissions *

This form collects your name, recruitment information and contact details, so we can answer your query. View our privacy policy to find more on how we manage and protect your data

  • I consent to having Metegrity collect my name, recruitment documents and contact details.
#J-18808-Ljbffr

  • Wrocław, Województwo dolnośląskie, Polska Ryanair Pełny etat

    Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for customers.In 2014 Ryanair decided to open the first state-of-the-art digital & IT innovation hub - Ryanair Labs Wrocław. More than 200 IT enthusiasts working on 30+ projects with...

  • Business Analyst @

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Ework Group Pełny etat

    For our Client from automotive industry we are looking for Business Analyst The project - is a service to support company Price Managers globally in Parts Pricing.The Run Time Team is delivering support, knowledge and maintenance for the solution, business users, stakeholders and legacy systems.We offer: B2 B agreement Transparent working conditions with...


  • Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    Product Support Analyst with German (Chemical Industry Country Poland City Wroclaw Job ID 40332 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Position Summary Resolves clients' questions or problems on use of product (chemical and pharmaceutical industry) over the telephone or...

  • Digital Pricing Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. The Digital Pricing Analyst will support CPQ (configure, price, quote) projects end-to-end - from business strategy consulting, through solution and technical architecture, to technical implementation and delivery management. What will you be doing? ...

  • Digital Pricing Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. The Digital Pricing Analyst will support CPQ (configure, price, quote) projects end-to-end - from business strategy consulting, through solution and technical architecture, to technical implementation and delivery management.What will you be doing?Liaise...


  • Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of...

  • Senior Systems Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska AmRest Holdings SE Pełny etat

    S3 Connected Health is an exciting digital health company headquartered in Dublin, Ireland.At S3 Connected Health, we are passionate about health and technology and how they can improve the lives of millions of people. We are looking for people who share this passion, who want to turn this passion into practical realities that improve patients' health and...

  • Business Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Ampstek Pełny etat

    Business AnalystPosition type: Contract (Hybrid) – 3 Days onsite 2 Days remote / WeekLocation: Wroclaw, Poland2-4 years of experience in a SCRUM delivery model within the financial sectorsolid understanding of regulatory common reporting obligations, i.e. EMIR, MiFID, SFTR, CFTC, Dodd Frank, etc.cross asset class knowledge covering both Listed (ETD) and...

  • Data Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Sembo - Stena Line Travel Group AB Pełny etat

    Do you want to join us on our journey to change the travel industry? Sembo is building the coolest product in travel history. Do you have what it takes to work in a fast paced and creative environment? If so, then you want to join us, and we want youAs a Data Analyst, you will play a crucial role in providing business insights, creating detailed reports, and...

  • Senior Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska AXA Group Pełny etat

    Senior Analyst – Pricing Wrocław, Poland In this role you will be a part of the Wholesale Casualty pricing team, working regularly with underwriters in London and actuarial team members. We are seeking a high caliber, proactive, enthusiastic analyst with relevant experience to ensure continued profitable growth and developing talent to deliver the...

  • Junior Quality Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Majorel Poland Global Pełny etat

    Job Title: Junior Quality Analyst - Fluent GermanAbout the Company: Join a dynamic team that fully supports you in your role and more. At our location in Wrocław, we are currently seeking a Junior Quality Analyst with fluency in German for a 7-month contract.Full Timewith/without Professional ExperienceOverall Job PurposeThis role provides you the...


  • Wrocław, Województwo dolnośląskie, Polska AB Volvo Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working...

  • IT System Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Skillhunt Sp. z o.o Pełny etat

    Our client is a Polish-Swedish company that provides its customers with unique software solutions. They cover areas such as digital marketing (CXP), Saas solutions, iGaming, Blockchain, IoT, SmartFactory and many more.In this role, you will be responsible for independently performing a wide range of duties. This includes analyzing various problems,...

  • CO Senior Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job Title: CO Senior Analyst - Customer Issue Resolution (m/f/x)The Impact You'll Make in this RoleAs a Senior Analyst - Customer Issue Resolution, you'll have the chance to collaborate with diverse and innovative individuals from around the globe.Here's how you'll make a difference:End-to-End Customer Issue Resolution (CIR) Management - handling billing,...

  • Senior Analyst

    4 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska AXA XL Pełny etat

    Senior Analyst - PricingLocation: Wrocław, PolandIn this position, you will be a key member of the Wholesale Casualty pricing team, collaborating closely with underwriters in London and members of the actuarial team.We are looking for a top-notch, proactive analyst with relevant experience to ensure sustained profitable growth and foster talent to deliver...

  • Senior Analyst

    2 miesięcy temu


    Wrocław, Województwo dolnośląskie, Polska AXA XL Pełny etat

    Senior Analyst - PricingLocation: Wrocław, PolandIn this position, you will be a key member of the Wholesale Casualty pricing team, collaborating closely with underwriters in London and members of the actuarial team.We are looking for a top-notch, proactive analyst with relevant experience to ensure sustained profitable growth and foster talent to deliver...

  • Senior Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

    Job Description - Senior Analyst - Pricing R1D Job Description Job Number: Senior Analyst - Pricing ( Job Number: R1D DISCOVER your opportunity In this role you will be a part of the Wholesale Casualty pricing team, working regularly with underwriters in London and actuarial team members. We are seeking a high caliber, proactive, enthusiastic...


  • Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

    Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring Market & Commercial Excellence Sr Analyst with French The role will manage dashboards tools reinforcing knowledge of Business performance and activity. It contributes to update market data and sharing inputs with sales & marketing...

  • Senior Soc Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Fortum Service Poland Sp. Z O.o. Pełny etat

    Senior SOC Analyst Miejsce pracy: Wrocław Technologies we use Operating system Windows Your responsibilities Conduct forensics analysis on systems and ensure root cause and resolution for metrics, tracking and lessons learned are compiled, documented, and disseminated.Writing technical reports detailing how the computer evidence was discovered and all the...

  • Senior Business Analyst

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Appex Pełny etat

    Client is therapy partner that provides services and support to developmentally delayed infants and toddlers through a play-based sessions in the safe environment for children.Business requires development of a custom multiplatform healthcare platform that will manage the interactions between therapists and clients, with a set of actions and interfaces to...