Assistant IT Supporter
2 tygodni temu
Time Type:
Full TimeResponsibilities:
- Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
- Accepting users' requests, classifying them in the global ticketing system, initial troubleshooting, and 1st line resolution, escalating when needed.
- Informing and supporting end users during IT system unavailability.
- Communicating planned outages and service windows to the end user community.
- Account administration and password management for various IT systems.
- Developing and maintaining support documentation (Knowledge Base).
- Ensuring a high level of customer support and satisfaction.
Requirements:
- Some experience in a similar position (e.g. Service Desk, Help Desk, Customer Support).
- Strong English skills – written and spoken.
- General IT understanding and willingness to expand knowledge.
- Seeking challenges and skills development.
- Team player with an open-minded personality and positive attitude.
Offer:
- Employment contract.
- Private medical care.
- Comprehensive onboarding program.
- Buddy support.
- Work-life Harmony.
- Modern eco-office.
- Comfortable ergonomic office.
- Scandinavian work culture.
- Internal training catalogue.
- Culture of feedback implementation.
- Internal transition program.
- Holiday gifts for employees.
- Sport groups for physical activities.
- Bike parking facilities.
- Electric vehicle charging stations.
Company: DSV – Global transport and logistics
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