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Knowledge Management Support Intern
2 tygodni temu
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Our Internship Program will provide you with a unique opportunity to work on real-life projects with top specialists in the field. You will be assigned a Mentor who will support your growth and development.
The Customer Experience and Service Management team is the owner of the Knowledge Base within the ServiceNow tool for Smith+Nephew employees for multiple processes. Efficient knowledge management is crucial for enhancing productivity, facilitating problem-solving, and improving customer satisfaction. By supporting this process, the Knowledge Management and Support Intern will contribute to optimizing service delivery and enhancing the overall customer experience.
Planned start date: 1st July 2024
Program length: 12 months
Location: Wroclaw S+N office, Poland (hybrid)
What will you be doing?
As a Knowledge Management Support Intern , you will assistin the process of transferring knowledge from a customized solution into an out-of-the-box structured format to enable efficient and customer-friendly knowledge management. Your day-to-day tasks will include:
Supporting the transition, organization, and documentation of knowledge resources. Collaborating with teams to ensure that knowledge is accessible and effectively utilized. Helping to identify gaps in existing knowledge management processes and propose improvement solutions.What will you need to be successful?
Strong communication skills with fluency in spoken and written English Willingness to learn Time and task management skills Ability to work independently and in a team Adaptability and flexibility Familiarity with Microsoft Office suiteYou. Unlimited
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
What we offer:
Access to various individual and group training sessions provided by our Learning & Development Team. Smith + Nephew Young Professionals (SNYP) community, with networking and training opportunities. Various local initiatives organized by local communities (charity, fitness, sustainability). Access to our fantastic new office in Wroclaw city center.Inclusion, Diversity and Equity: We are committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website.
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