Support Analyst

2 tygodni temu

Kraków, Lesser Poland Wipro Technologies Pełny etat

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience

Work model:Hybrid/Cracow/Wrocław

Employment Type:Contract of Employment/B2B

Project:

In this Banking Project Devcloud service desk support team will support products, services and tools essential for the Software Development Lifecycle (SDLC) and Secure Build Chain. This project supports tools like
GitLab,Confluence, Jira, Nexus, Stack overflow, developers portal, octane, Sonar, Cynode. Devcloud service desk support team will provide L1 support to bank developers to work more efficiently and effectively, reduce cognitive load, and streamline both BAU and deployments to production.

Familiarity and Training:

  • You should be familiar with ServiceNow for managing incidents and requests
  • Understanding of the Software Development Life Cycle (SDLC)
  • Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
  • CI-CD workflow, Azure DevOps-CI-CD pipelines.
  • Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW.

Responsibilities:

  • Acknowledging the input (SLA is dependent on the initially set priority)
  • Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impacted
  • Invoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue details
  • Collecting the additional information as per the triaging approach and manage duplicate tickets
  • Collecting complete information from the end user (via Teams communication).
  • Running automated troubleshooting packages/scripts.
  • Advising the end user.
  • Documenting the issue in the ticket.
  • Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.
  • If required, returning to the user for more information required by L2, or to relay information from L2

What we offer:

  • Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
  • Premium insurance for medical services for employee and family members- Luxmed
  • Life & Disability Insurance for employees and family members- Generali
  • Profitable Voluntary Pension Fund
  • Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
  • Integration and cultural events for employees
  • Reward and recognition program for high performers
  • Employee Referral bonuses
  • Relocation assistance - Accommodation, travel and other expenses covered
  • Friendly and chill atmosphere and company culture

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Azure DevOps Operations


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