Customer Communications Program Manager

2 tygodni temu

Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

Customer Communications Program Manager

Your responsibilities

Content Creation/ Management:


•Independently creates content targeting key audiences, copyediting as necessary


•Develops compelling storylines and communication materials


•Analyzes information to build captivating presentations and communication materials


•Determines the "so what" for various communications

Communication Planning:


•Tracks a master communications plan, taking the lead on various portions of the plan as needed


•Proactively identifies potential roadblocks or conflicts and escalates as needed

Communication Platform Management:


•Monitors, maintains and updates various communication platforms


•Helps define requirements for definition and selection of new content-related technologies


•May advise key stakeholders on using various platforms


•Responds to platform issue escalations as needed

Stakeholder Management and Communication:


•Develops relationships with key stakeholders throughout the company


•Proactively communicates with internal departments (US, Asia Pacific and European counterparts) to ensure accurate information is used for content creation and project timelines

Project Management:


•Coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)


•Responsible for a portion of project deliverables as assigned by more senior team members

Reporting and Metrics:


•Designs, produces and distributes management reports on relevant metrics


•Guides analyses of multiple data sources and advises on their relation to business-relevant themes


•Analyzes and conveys meaningful recommendations based on survey data

Our requirements

  • Demonstrate an ability to think strategically, critically and creatively.
  • Passionate about delivering customer-centric, easy-to-understand communications.
  • Strong writing and editing expertise with a keen eye for brand style and tone.
  • Ability to build strong alignment and deep collaboration with different groups to achieve results.
  • Aptitude for project management and proactive problem-solving.
  • Team player who thrives in an agile and inclusive work environment.
  • Strong English capabilities, both written and verbal.
  • Bachelor's degree and 5+ years of experience in communications or related field.

What we offer

  • Employment in a stable company with an established position in the market.
  • Possibility to work within fast growing world's 500 Fortune digital infrastructure company.
  • Challenging job in a dynamic, professional, international and multicultural environment.
  • Possibility to participate in company sponsored trainings package.
  • Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
  • Paid employee referral program.
  • Opportunity to work in supportive, inclusive environment with People-Centric Culture.
  • Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
  • Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

Equinix is seeking a Customer Communications Manager to join our Global Customer Communications team. You will collaborate with creative and passionate people in an agile work environment while helping bridge the technical and business worlds for our customers. To do this successfully, it is essential that you can deliver complex communication programs that result in a positive customer experience.

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